Automate enterprise CX on WhatsApp
Pair WhatsApp’s reach with Fonada AI agents. Qualify leads faster, grow sales, and run support at scale - on the app customers already open.
Qualify leads in the chat
Ask the right questions inside WhatsApp, score intent, and pass high-intent leads to sales without leaving the thread.
Support after the sale
Handle order status, returns, and FAQs autonomously. Hand off to a human only when the conversation needs one.
Bookings on WhatsApp
Let customers schedule, change, or confirm appointments in chat - no extra app, no call-back loop.
Talk to our team
Journeys that stay inside WhatsApp
From the first message to a closed ticket or booking - AI agents keep the conversation on the app customers already use.
Lead qualification and sales in one thread
Engage as soon as someone messages. The agent asks discovery questions, recommends products, and routes high-intent buyers to your team.
- Score intent in chat and sync to CRM
- Product catalogs and buttons so buyers can act in-app
- Click-to-WhatsApp ads continue into a live AI conversation
Support and bookings without a phone tree
Order tracking, FAQs, and appointments happen in the same chat. Complex cases escalate with the full history attached.
- 24/7 answers for post-purchase questions
- Book, reschedule, or confirm without leaving WhatsApp
- Human handover when the conversation needs a person
Flows, templates, and analytics that scale
Run Meta-approved templates, custom Flows, and campaigns - then see sent, delivered, and read so you know what converts.
- Templates for notifications outside the 24-hour window
- WhatsApp Flows for structured data collection
- Message analytics for delivery, reads, and replies
How we get you live
Four steps from first conversation to a live agent — we stay with you through go-live.
- 01
Share your CX goal
Leads, sales, support, or bookings. Tell us volumes, languages, and the journeys that matter.
- 02
Connect WhatsApp
Fonada embedded signup for Business API. Meta typically reviews within 24–48 hours.
- 03
Train the agent
Templates, knowledge, catalogs, and Flows so the agent can complete real tasks in chat.
- 04
Launch and measure
Go live with inbox, campaigns, and analytics. Improve from delivery, reads, and replies.
Frequently asked questions
An AI agent is a conversational assistant on WhatsApp. It answers in natural language, completes tasks (qualify, book, track an order), and hands off to a person when needed.
Start your WhatsApp journey with Fonada
Leave your email. We will help you plan AI agents, templates, and the first customer journey.