Quickstart

Fonada AI is a unified platform for building conversational experiences across WhatsApp, voice, RCS, web, and chatbots. This guide gets you from zero to your first live agent in a few minutes.

5-step quickstart

Every channel follows the same shape. Pick a channel, configure an agent, and ship.

  1. 1
    Sign in to the console

    Open the Fonada AI console, sign in, and pick the workspace you want to build in.

  2. 2
    Pick a channel

    Choose WhatsApp, Telephony, RCS, Web Widget, or Chatbot based on where your users are.

  3. 3
    Create an AI agent

    Configure name, language, voice/LLM, knowledge base, and tools the agent can call.

  4. 4
    Connect a flow or campaign

    Design a Flow Builder journey, launch a campaign, or embed the widget on your site.

  5. 5
    Monitor & optimize

    Track delivery, KPIs, and conversations from the Analytics dashboards.

What you can build

Each module has its own dedicated guide. Use the summaries below to pick where to start.

WhatsApp

Onboard a WhatsApp Business number, create approved templates, and launch Normal or AI Agent campaigns.

Onboarding → Templates → Campaign Management

Telephony

Outbound Voice API docs: configure headers and campaigns, upload leads, and map CDR webhooks. Inbound number management is covered separately.

Overview → Quickstart → Lead Upload → CDR Reference

Audio Streaming

Host a WebSocket endpoint for BYO ASR → LLM → TTS. Fonada streams live inbound and outbound call audio.

Echo bot → Protocol → Audio → Consult & conference

ChatBot

Build conversational AI agents with system prompts, knowledge bases, and intent-based responses.

Create agent → System prompt → Deploy

Web Widget

Embed a chat or voice widget on your website with no-code setup and full branding controls.

Create agent → Customize → Embed script

RCS

Send rich, branded messages with cards, carousels, and quick replies on the RCS Business channel.

Template → Library → Mapping → Campaign

Flow Builder

Design conversational journeys with a visual drag-and-drop canvas, nodes, and validation.

Canvas → Nodes → Validate → Publish

Tools

Connect agents to APIs, webhooks, and platform tools to fetch data and trigger external actions.

API/Webhook → Additional → MCP → Connect to agent

MCP Tools

Plug pre-built MCP integrations (CRM, calendars, payments) into your agents in one click.

Browse → Connect → Use in agent

KPI Analytics

Auto-generate AI KPIs or manually define extraction fields, lead scoring, and business categories.

AI based → Manual based → Analytics dashboards

Media Manager

Upload and manage images, audio, and video assets used across channels and templates.

Library → Add media → Link & context

Common concepts

These terms show up across every module — worth knowing before you start.

Agent
The AI assistant that handles conversations — voice or text — on any channel.
Flow
A visual workflow that defines what the agent says or does at each step.
Campaign
A scheduled batch of outbound messages or calls to a contact list.
Template
A pre-approved message format used by WhatsApp, RCS, and SMS channels.
Tool
An external API or platform integration the agent can call during a conversation.
KPI
A business metric (Hot Leads, Response Time, Conversion) tracked per agent.

Next steps