Fonada AI is an omnichannel AI agent platform that enables businesses to build and deploy conversational AI agents across WhatsApp, Voice Telephony, RCS Messaging, Web Widget, and Chatbot channels in under 5 minutes. It features a no-code flow builder, RAG knowledge base, 70+ tool integrations, and automated workflows for customer engagement.

What is RCS messaging?

RCS (Rich Communication Services) is the next-generation upgrade to SMS. Unlike traditional SMS limited to 160 characters of plain text, RCS supports rich media (images, videos, audio), interactive buttons, carousel cards, and verified sender branding. RCS achieves 85%+ open rates compared to SMS's approximately 20%, making it highly effective for business messaging.

How long does it take to set up an AI agent on Fonada?

You can build and deploy a fully functional AI agent in under 5 minutes using Fonada's no-code platform. The process involves four simple steps: Choose your channel (WhatsApp, Voice, RCS, etc.), Configure your AI (personality, behavior, LLM provider), Add knowledge (upload documents or connect data sources), and Deploy. Your agent is immediately live and ready to serve customers.

What channels does Fonada support?

Fonada supports 5+ communication channels: WhatsApp Business API with templates and rich media, RCS Messaging with rich cards and carousels, Voice/Telephony with real-time speech-to-text and text-to-speech, Web Widget with voice and chat capabilities for websites, and text-based Chatbot for any platform. Deploy once and engage customers everywhere.

What is the difference between SMS and RCS?

SMS is limited to 160 characters of plain text with no media support, while RCS supports 8,000+ characters, rich media (images, videos), interactive buttons, carousel cards, and verified sender branding. RCS has ~85% open rates vs SMS's ~20%, and ~35% click-through rates vs SMS's ~2%. RCS also provides read receipts and typing indicators that SMS lacks.

Is Fonada SOC 2 compliant?

Yes, Fonada is SOC 2 certified with enterprise-grade security. We offer 256-bit encryption for all data, role-based access control, comprehensive audit logs, API key management, and GDPR compliance. Our platform guarantees 99.9% SLA uptime with automatic failover systems.

What automation features does Fonada offer?

Fonada includes pre-built automation templates for abandoned cart recovery (recover 15-30% of lost sales), payment link follow-up, and invoice reminders. The visual flow builder allows you to create custom conversation flows without coding. Automations can trigger based on user behavior, time delays, or external events via webhooks.

What LLM providers does Fonada support?

Fonada supports multiple LLM providers including OpenAI (GPT-4o, GPT-4, GPT-3.5 Turbo) and Groq (LLaMA 3.3-70B Versatile, Mixtral 8x7B). For voice capabilities, we integrate with ElevenLabs for natural-sounding text-to-speech. You can choose the best model for your use case and budget.

What is the best AI chatbot platform for WhatsApp in India?

The best fit depends on your use case, but teams in India often prioritize platforms with reliable WhatsApp Business API delivery, RCS and voice in the same stack, no-code and AI-native flows, India-friendly pricing, and local compliance. Fonada is built as an India-focused omnichannel AI agent platform: you get WhatsApp plus Voice, RCS, and web in one place, 70+ integrations, a visual flow builder, and enterprise SLAs—ideal for support, sales, and automation at scale.

How do I build a voice AI agent for customer support?

On Fonada you define the agent in the visual builder, connect your knowledge base and tools, enable the Voice channel, and map intents to flows (e.g. order status, refunds, handoff to a human). Configure speech-to-text and text-to-speech, set business hours and routing, then test in the playground and deploy to your telephony or widget. No separate voice stack is required; the same agent can run on chat and voice.

What is the difference between AI agents and RPA?

RPA (robotic process automation) typically automates rule-based, repetitive tasks in fixed UIs and systems using scripts and selectors. AI agents use large language models and tools to understand natural language, reason over context, and take multi-step actions (APIs, CRM, search, handoffs). RPA is great for stable back-office routines; AI agents are better for open-ended conversations, personalization, and channel-native customer engagement.

Can AI chatbots handle multiple languages?

Yes. Modern AI agents on platforms like Fonada can converse in many languages in the same flow—driven by your chosen LLM, prompts, and knowledge base. You can set a default language, detect user language from messages, and route to localized templates (e.g. WhatsApp) or voice. Consistency in tone and brand voice should be set in the system instructions and reviewed per locale.

How much does WhatsApp Business API cost?

WhatsApp Business API pricing has two parts: Meta conversation-based pricing (varies by country, category, and session type) and your BSP or platform fees. On Fonada you typically pay for platform usage, conversations, and optional add-ons. Exact numbers change by region and message category—use Fonada’s pricing page or contact sales for current rate cards, currency (e.g. INR), and any volume or enterprise plans.

What integrations does Fonada support for e-commerce?

Fonada supports 70+ tool integrations, including e-commerce and ops: order and catalog systems, payment links, abandoned cart and payment reminders, CRM and helpdesk, webhooks, and custom APIs. Use cases include cart recovery, order status, COD confirmation, and returns—exposed in the no-code flow builder and agent tools. Connect your stack via native connectors or custom integrations.

How does Fonada compare to Gupshup, Infobip, Twilio, and Bird?

All five provide messaging CPaaS in some form, but focus differs. Comparison (high level): (1) Core positioning — Fonada: omnichannel AI agent platform (WhatsApp, Voice, RCS, web) with no-code + RAG; Gupshup, Infobip, Twilio, Bird: broad CPaaS with conversations API and varying low-code and partner ecosystems. (2) India / RCS: Fonada emphasizes India-first programs including Jio RCS; check each vendor for current RCS and regional coverage. (3) AI depth: Fonada is built around multi-step AI agents, tools, and knowledge; others add AI through products or partners—evaluate your need for a single product vs. self-assembled stack. (4) Abandoned cart and commerce: Fonada offers templates and flows for recovery and e-commerce; compare feature depth and time-to-launch. (5) Table — Primary strength | Fonada: AI agents, omnichannel, India focus | Gupshup: long-standing WhatsApp ecosystem | Infobip: global supernetwork and suite | Twilio: developer-first APIs, broad U.S. adoption | Bird (MessageBird): global messaging and Inbox. Choose based on your channels, country, budget, and whether you need a unified AI product versus raw APIs.

Banking Use Cases

Banking & FinTech

Fraud Alert Verification Calls

Instant verification in under 30 seconds

AI instantly calls customers when suspicious transactions are detected. Quick verification prevents fraud while minimizing false positives and customer inconvenience.

< 30s

Verification Time

From alert to action

95%

Fraud Prevention

Caught before damage

70%

False Positive Reduction

Better than manual

24/7

Monitoring

Real-time protection

How It Works

Alert Trigger

Fraud system flags suspicious transaction

Instant AI Call

AI calls customer within seconds

Identity Verification

Quick authentication (OTP, DOB, last 4 digits)

Transaction Confirm

"Did you make a ₹50,000 purchase at XYZ?"

Action

Approve transaction or block card instantly

Fraud Alert Verification Call

AI Agent • Active

This is an urgent call from HDFC Bank Security. We've detected unusual activity on your card ending 4532. For your protection, I need to verify some transactions. First, for security, please confirm the last 4 digits of your registered mobile number.

8765.

Thank you. I'm sending an OTP to that number now. Please share it when you receive it.

It's 847291.

Verified. Now, did you just attempt a transaction of ₹47,500 at "Electronics Hub" in Mumbai?

No! I didn't make that purchase. I'm in Delhi!

Thank you for confirming. I'm blocking your card immediately to prevent further unauthorized transactions. Your card ending 4532 is now blocked. A replacement card will be dispatched within 2 business days. Would you like me to connect you with our fraud specialist to file a dispute?

Yes, please.

Connecting you now. Your reference number is FRD-2024-78432. Please don't share your OTP or card details with anyone claiming to be from the bank.

Key Features

Instant Response

Call initiated within 5 seconds of fraud alert

Secure Verification

Multi-factor auth: OTP, security questions, voice match

Real-Time Blocking

Card blocked immediately if fraud confirmed

Retry Logic

Multiple attempts if customer doesn't answer initially

Transaction Approval

Legitimate transactions unblocked in seconds

Fraud System Integration

Connects to Falcon, FICO, or custom fraud engines

Benefits

Prevent fraud losses with instant verification

Reduce false positive blocks by 70%

Improve customer experience during alerts

Free up call center from verification calls

24/7 fraud response without staffing concerns

Faster legitimate transaction approval

Complete audit trail for compliance

Integration with existing fraud detection systems

Frequently Asked Questions

How does the AI verify customer identity?

Multi-factor: OTP to registered mobile, security questions (DOB, last transaction amount, registered email domain), and optionally voice biometrics. You configure which factors are required.

What if the customer doesn't answer?

Configurable retry: e.g., 3 attempts over 10 minutes. If unreachable, transaction can be held pending verification or declined based on your risk rules.

Can scammers use this to social engineer customers?

The AI is trained to never ask for full card numbers, CVV, or PIN. Customers are reminded that "We will never ask for your complete card number or CVV."

How quickly can the card be blocked?

Instantly via API to your card management system. The block is effective within seconds of customer confirmation.

Related Use Cases

EMI Collection Calls

Automated payment reminders and collection

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KYC Document Collection

AI-guided document submission

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Loan Pre-Qualification

AI lead qualification for loans

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Ready to Get Started?

Deploy this solution in under 5 minutes. No coding required.