Healthcare
Healthcare

AI-Powered Patient Engagement

Reduce no-shows by 65%, automate 50% of patient calls, and provide 24/7 support with secure, compliant AI chatbots and voice agents.

DPDP-Aligned Security
SOC 2 Certified
BAA Available
65%
Fewer No-Shows
With automated reminders
50%
Reduced Calls
Through self-service
DPDP
Aligned
Enterprise security
24/7
Support
Patient availability

Healthcare Use Cases

Improve patient experience and operational efficiency

65% Fewer No-shows

Appointment Scheduling

Let patients book, reschedule, or cancel appointments 24/7 via WhatsApp or Voice without human intervention.

Calendar integration
Automated reminders
Waitlist management
95% Delivery Rate

Patient Reminders

Send automated appointment reminders, medication alerts, and follow-up notifications to improve adherence.

Appointment reminders
Medication alerts
Follow-up scheduling
Triage Automation

Symptom Checker

AI-powered preliminary symptom assessment to help patients understand urgency and direct to appropriate care.

Symptom assessment
Urgency classification
Provider routing
40% Time Saved

Prescription Management

Automate prescription refill requests, medication reminders, and pharmacy coordination.

Refill requests
Drug interactions
Pharmacy updates
50% Faster Check-in

Patient Intake

Collect patient information, medical history, and consent forms before appointments via conversational AI.

Form collection
History gathering
Consent management
24/7 Availability

After-Hours Support

Provide 24/7 patient support for common queries while routing emergencies to on-call staff.

FAQ handling
Emergency routing
On-call integration

Enterprise-Grade Security

Built for healthcare compliance and patient data protection

Enterprise-grade security aligned with India's DPDP Act 2023
SOC 2 Type II certified
ISO 27001 certified
Role-based access control
Audit logs
Data residency options

Frequently Asked Questions

How is patient data protected?

Fonada provides enterprise-grade security with audit logs and strict access controls. We are SOC 2 Type II and ISO 27001 certified, and our security practices are aligned with India's DPDP Act 2023. We can provide compliance documentation for healthcare customers.

Can the AI handle medical questions?

Our AI can handle administrative queries, appointment scheduling, and preliminary symptom triage. For clinical questions, it intelligently routes to appropriate healthcare providers. The AI is not a substitute for medical advice.

How do appointment reminders work?

You can configure automated reminders via WhatsApp, RCS, Voice, or SMS at customizable intervals (e.g., 48h, 24h, 2h before appointment). Patients can confirm, reschedule, or cancel with a single tap.

Can patients access their records via the chatbot?

With proper authentication, patients can access appointment history and basic information. Full EHR integration requires additional configuration to ensure security and compliance.

Ready to Transform Patient Engagement?

Start reducing no-shows and automating patient support today

✓ SOC 2 Type II certified ✓ Aligned with India's DPDP Act 2023 ✓ 14-day free trial