Fonada AI is an omnichannel AI agent platform that enables businesses to build and deploy conversational AI agents across WhatsApp, Voice Telephony, RCS Messaging, Web Widget, and Chatbot channels in under 5 minutes. It features a no-code flow builder, RAG knowledge base, 70+ tool integrations, and automated workflows for customer engagement.

What is RCS messaging?

RCS (Rich Communication Services) is the next-generation upgrade to SMS. Unlike traditional SMS limited to 160 characters of plain text, RCS supports rich media (images, videos, audio), interactive buttons, carousel cards, and verified sender branding. RCS achieves 85%+ open rates compared to SMS's approximately 20%, making it highly effective for business messaging.

How long does it take to set up an AI agent on Fonada?

You can build and deploy a fully functional AI agent in under 5 minutes using Fonada's no-code platform. The process involves four simple steps: Choose your channel (WhatsApp, Voice, RCS, etc.), Configure your AI (personality, behavior, LLM provider), Add knowledge (upload documents or connect data sources), and Deploy. Your agent is immediately live and ready to serve customers.

What channels does Fonada support?

Fonada supports 5+ communication channels: WhatsApp Business API with templates and rich media, RCS Messaging with rich cards and carousels, Voice/Telephony with real-time speech-to-text and text-to-speech, Web Widget with voice and chat capabilities for websites, and text-based Chatbot for any platform. Deploy once and engage customers everywhere.

What is the difference between SMS and RCS?

SMS is limited to 160 characters of plain text with no media support, while RCS supports 8,000+ characters, rich media (images, videos), interactive buttons, carousel cards, and verified sender branding. RCS has ~85% open rates vs SMS's ~20%, and ~35% click-through rates vs SMS's ~2%. RCS also provides read receipts and typing indicators that SMS lacks.

Is Fonada SOC 2 compliant?

Yes, Fonada is SOC 2 certified with enterprise-grade security. We offer 256-bit encryption for all data, role-based access control, comprehensive audit logs, API key management, and GDPR compliance. Our platform guarantees 99.9% SLA uptime with automatic failover systems.

What automation features does Fonada offer?

Fonada includes pre-built automation templates for abandoned cart recovery (recover 15-30% of lost sales), payment link follow-up, and invoice reminders. The visual flow builder allows you to create custom conversation flows without coding. Automations can trigger based on user behavior, time delays, or external events via webhooks.

What LLM providers does Fonada support?

Fonada supports multiple LLM providers including OpenAI (GPT-4o, GPT-4, GPT-3.5 Turbo) and Groq (LLaMA 3.3-70B Versatile, Mixtral 8x7B). For voice capabilities, we integrate with ElevenLabs for natural-sounding text-to-speech. You can choose the best model for your use case and budget.

What is the best AI chatbot platform for WhatsApp in India?

The best fit depends on your use case, but teams in India often prioritize platforms with reliable WhatsApp Business API delivery, RCS and voice in the same stack, no-code and AI-native flows, India-friendly pricing, and local compliance. Fonada is built as an India-focused omnichannel AI agent platform: you get WhatsApp plus Voice, RCS, and web in one place, 70+ integrations, a visual flow builder, and enterprise SLAs—ideal for support, sales, and automation at scale.

How do I build a voice AI agent for customer support?

On Fonada you define the agent in the visual builder, connect your knowledge base and tools, enable the Voice channel, and map intents to flows (e.g. order status, refunds, handoff to a human). Configure speech-to-text and text-to-speech, set business hours and routing, then test in the playground and deploy to your telephony or widget. No separate voice stack is required; the same agent can run on chat and voice.

What is the difference between AI agents and RPA?

RPA (robotic process automation) typically automates rule-based, repetitive tasks in fixed UIs and systems using scripts and selectors. AI agents use large language models and tools to understand natural language, reason over context, and take multi-step actions (APIs, CRM, search, handoffs). RPA is great for stable back-office routines; AI agents are better for open-ended conversations, personalization, and channel-native customer engagement.

Can AI chatbots handle multiple languages?

Yes. Modern AI agents on platforms like Fonada can converse in many languages in the same flow—driven by your chosen LLM, prompts, and knowledge base. You can set a default language, detect user language from messages, and route to localized templates (e.g. WhatsApp) or voice. Consistency in tone and brand voice should be set in the system instructions and reviewed per locale.

How much does WhatsApp Business API cost?

WhatsApp Business API pricing has two parts: Meta conversation-based pricing (varies by country, category, and session type) and your BSP or platform fees. On Fonada you typically pay for platform usage, conversations, and optional add-ons. Exact numbers change by region and message category—use Fonada’s pricing page or contact sales for current rate cards, currency (e.g. INR), and any volume or enterprise plans.

What integrations does Fonada support for e-commerce?

Fonada supports 70+ tool integrations, including e-commerce and ops: order and catalog systems, payment links, abandoned cart and payment reminders, CRM and helpdesk, webhooks, and custom APIs. Use cases include cart recovery, order status, COD confirmation, and returns—exposed in the no-code flow builder and agent tools. Connect your stack via native connectors or custom integrations.

How does Fonada compare to Gupshup, Infobip, Twilio, and Bird?

All five provide messaging CPaaS in some form, but focus differs. Comparison (high level): (1) Core positioning — Fonada: omnichannel AI agent platform (WhatsApp, Voice, RCS, web) with no-code + RAG; Gupshup, Infobip, Twilio, Bird: broad CPaaS with conversations API and varying low-code and partner ecosystems. (2) India / RCS: Fonada emphasizes India-first programs including Jio RCS; check each vendor for current RCS and regional coverage. (3) AI depth: Fonada is built around multi-step AI agents, tools, and knowledge; others add AI through products or partners—evaluate your need for a single product vs. self-assembled stack. (4) Abandoned cart and commerce: Fonada offers templates and flows for recovery and e-commerce; compare feature depth and time-to-launch. (5) Table — Primary strength | Fonada: AI agents, omnichannel, India focus | Gupshup: long-standing WhatsApp ecosystem | Infobip: global supernetwork and suite | Twilio: developer-first APIs, broad U.S. adoption | Bird (MessageBird): global messaging and Inbox. Choose based on your channels, country, budget, and whether you need a unified AI product versus raw APIs.

Automotive Use Cases

Automotive

New Model Announcement Calls

25% upgrade interest from existing customers

AI calls existing vehicle owners about new model launches, highlights upgrade benefits, and books test drives for interested customers.

25%

Upgrade Interest

Show interest

15%

Test Drives

From calls

Conversion

To new purchase

1000s

Reach

Same day

How It Works

New Launch

New model or facelift announced

Target Segment

Identify relevant existing owners

AI Call Campaign

Personalized calls about new model

Interest Check

Gauge upgrade interest

Test Drive Booking

Schedule for interested customers

New Model Announcement Call

AI Agent • Active

Hello Mr. Reddy! This is a call from Maruti Suzuki. I have exciting news — we've just launched the all-new Swift 2024!

Oh interesting! What's new in it?

The new Swift has a completely redesigned exterior, a larger 9-inch touchscreen, 6 airbags standard, and improved fuel efficiency of 25.75 kmpl. Plus, there's a new turbo variant with 100 HP!

I have a 2019 Swift. Would an upgrade make sense?

Great question! Compared to your 2019 model, you'd get significant safety upgrades, the new engine, and modern connectivity. We're also offering attractive exchange bonuses. Would you like a test drive to experience the difference?

Yes, I'd like to try the turbo variant.

Perfect! I have slots this Saturday at 11 AM or 3 PM at our HSR Layout showroom. Which works?

3 PM Saturday.

Booked! I'll also send the detailed brochure and your estimated exchange value for the 2019 Swift to your WhatsApp. See you Saturday!

Key Features

Model Knowledge

AI knows all specs and improvements

Upgrade Benefits

Highlight new features vs owned model

Test Drive Booking

Schedule from interested customers

Brochure Delivery

Send specs via WhatsApp

Exchange Valuation

Offer instant trade-in quote

Launch Offers

Share limited-time launch benefits

Benefits

Generate 25% upgrade interest

Reach thousands of owners instantly

Personalized pitch based on owned model

Book test drives for new model

Offer exchange/trade-in valuations

Share launch-period benefits

Track interest by model segment

Multi-location campaign coordination

Frequently Asked Questions

How do you target the right customers?

Segment by: current model owned (upgrade path), vehicle age (3+ years ideal), service history (engaged customers), and geographic proximity to showrooms.

Can AI explain technical differences?

Yes! AI is trained on full spec sheets: "The new model has 6 airbags vs 2 in yours, and gets 20% better mileage with the new engine."

What about exchange valuations?

AI can provide instant estimated value based on model, year, and km driven. Encourages customers to visit for detailed inspection.

How quickly can you reach all customers?

AI can call thousands of customers in parallel on launch day. Schedule campaigns to complete in hours, not weeks.

Related Use Cases

Test Drive Booking

Schedule test drives

Learn More

Service Reminders

Service appointments

Learn More

Insurance Renewal

Renew insurance

Learn More

Ready to Get Started?

Deploy this solution in under 5 minutes. No coding required.