Fonada AI is an omnichannel AI agent platform that enables businesses to build and deploy conversational AI agents across WhatsApp, Voice Telephony, RCS Messaging, Web Widget, and Chatbot channels in under 5 minutes. It features a no-code flow builder, RAG knowledge base, 70+ tool integrations, and automated workflows for customer engagement.

What is RCS messaging?

RCS (Rich Communication Services) is the next-generation upgrade to SMS. Unlike traditional SMS limited to 160 characters of plain text, RCS supports rich media (images, videos, audio), interactive buttons, carousel cards, and verified sender branding. RCS achieves 85%+ open rates compared to SMS's approximately 20%, making it highly effective for business messaging.

How long does it take to set up an AI agent on Fonada?

You can build and deploy a fully functional AI agent in under 5 minutes using Fonada's no-code platform. The process involves four simple steps: Choose your channel (WhatsApp, Voice, RCS, etc.), Configure your AI (personality, behavior, LLM provider), Add knowledge (upload documents or connect data sources), and Deploy. Your agent is immediately live and ready to serve customers.

What channels does Fonada support?

Fonada supports 5+ communication channels: WhatsApp Business API with templates and rich media, RCS Messaging with rich cards and carousels, Voice/Telephony with real-time speech-to-text and text-to-speech, Web Widget with voice and chat capabilities for websites, and text-based Chatbot for any platform. Deploy once and engage customers everywhere.

What is the difference between SMS and RCS?

SMS is limited to 160 characters of plain text with no media support, while RCS supports 8,000+ characters, rich media (images, videos), interactive buttons, carousel cards, and verified sender branding. RCS has ~85% open rates vs SMS's ~20%, and ~35% click-through rates vs SMS's ~2%. RCS also provides read receipts and typing indicators that SMS lacks.

Is Fonada SOC 2 compliant?

Yes, Fonada is SOC 2 certified with enterprise-grade security. We offer 256-bit encryption for all data, role-based access control, comprehensive audit logs, API key management, and GDPR compliance. Our platform guarantees 99.9% SLA uptime with automatic failover systems.

What automation features does Fonada offer?

Fonada includes pre-built automation templates for abandoned cart recovery (recover 15-30% of lost sales), payment link follow-up, and invoice reminders. The visual flow builder allows you to create custom conversation flows without coding. Automations can trigger based on user behavior, time delays, or external events via webhooks.

What LLM providers does Fonada support?

Fonada supports multiple LLM providers including OpenAI (GPT-4o, GPT-4, GPT-3.5 Turbo) and Groq (LLaMA 3.3-70B Versatile, Mixtral 8x7B). For voice capabilities, we integrate with ElevenLabs for natural-sounding text-to-speech. You can choose the best model for your use case and budget.

What is the best AI chatbot platform for WhatsApp in India?

The best fit depends on your use case, but teams in India often prioritize platforms with reliable WhatsApp Business API delivery, RCS and voice in the same stack, no-code and AI-native flows, India-friendly pricing, and local compliance. Fonada is built as an India-focused omnichannel AI agent platform: you get WhatsApp plus Voice, RCS, and web in one place, 70+ integrations, a visual flow builder, and enterprise SLAs—ideal for support, sales, and automation at scale.

How do I build a voice AI agent for customer support?

On Fonada you define the agent in the visual builder, connect your knowledge base and tools, enable the Voice channel, and map intents to flows (e.g. order status, refunds, handoff to a human). Configure speech-to-text and text-to-speech, set business hours and routing, then test in the playground and deploy to your telephony or widget. No separate voice stack is required; the same agent can run on chat and voice.

What is the difference between AI agents and RPA?

RPA (robotic process automation) typically automates rule-based, repetitive tasks in fixed UIs and systems using scripts and selectors. AI agents use large language models and tools to understand natural language, reason over context, and take multi-step actions (APIs, CRM, search, handoffs). RPA is great for stable back-office routines; AI agents are better for open-ended conversations, personalization, and channel-native customer engagement.

Can AI chatbots handle multiple languages?

Yes. Modern AI agents on platforms like Fonada can converse in many languages in the same flow—driven by your chosen LLM, prompts, and knowledge base. You can set a default language, detect user language from messages, and route to localized templates (e.g. WhatsApp) or voice. Consistency in tone and brand voice should be set in the system instructions and reviewed per locale.

How much does WhatsApp Business API cost?

WhatsApp Business API pricing has two parts: Meta conversation-based pricing (varies by country, category, and session type) and your BSP or platform fees. On Fonada you typically pay for platform usage, conversations, and optional add-ons. Exact numbers change by region and message category—use Fonada’s pricing page or contact sales for current rate cards, currency (e.g. INR), and any volume or enterprise plans.

What integrations does Fonada support for e-commerce?

Fonada supports 70+ tool integrations, including e-commerce and ops: order and catalog systems, payment links, abandoned cart and payment reminders, CRM and helpdesk, webhooks, and custom APIs. Use cases include cart recovery, order status, COD confirmation, and returns—exposed in the no-code flow builder and agent tools. Connect your stack via native connectors or custom integrations.

How does Fonada compare to Gupshup, Infobip, Twilio, and Bird?

All five provide messaging CPaaS in some form, but focus differs. Comparison (high level): (1) Core positioning — Fonada: omnichannel AI agent platform (WhatsApp, Voice, RCS, web) with no-code + RAG; Gupshup, Infobip, Twilio, Bird: broad CPaaS with conversations API and varying low-code and partner ecosystems. (2) India / RCS: Fonada emphasizes India-first programs including Jio RCS; check each vendor for current RCS and regional coverage. (3) AI depth: Fonada is built around multi-step AI agents, tools, and knowledge; others add AI through products or partners—evaluate your need for a single product vs. self-assembled stack. (4) Abandoned cart and commerce: Fonada offers templates and flows for recovery and e-commerce; compare feature depth and time-to-launch. (5) Table — Primary strength | Fonada: AI agents, omnichannel, India focus | Gupshup: long-standing WhatsApp ecosystem | Infobip: global supernetwork and suite | Twilio: developer-first APIs, broad U.S. adoption | Bird (MessageBird): global messaging and Inbox. Choose based on your channels, country, budget, and whether you need a unified AI product versus raw APIs.

B2B Use Cases

B2B & Manufacturing

AI Reorder Suggestion Calls

20% reorder rate from proactive calls

AI analyzes purchase patterns and calls customers when they're likely to need restocking: 'Your last order was 30 days ago. Need to restock?'

20%

Reorder Rate

From AI calls

30%

Revenue Lift

Repeat customers

85%

Predictive Accuracy

Restock timing

< 5 min

Order Time

Quick reorder

How It Works

Pattern Analysis

AI analyzes customer purchase frequency

Reorder Trigger

Expected reorder window identified

AI Call

"Time to restock?" call to customer

Quick Order

Take order verbally or send link

Fulfillment

Order processed immediately

Reorder Suggestion Call

AI Agent • Active

Hello, this is a call from Industrial Supplies. I noticed it's been about 30 days since your last order of fasteners. Are you ready to restock?

Actually yes, we're running low. Good timing!

Great! Last time you ordered 500 M8 bolts, 300 washers, and 200 nuts. Would you like the same quantities?

Yes, but make it 600 bolts this time.

Got it — 600 M8 bolts, 300 washers, 200 nuts. That comes to ₹45,000. Shall I process this order now?

Yes, please.

Order placed! You'll receive confirmation shortly. By the way, since you order monthly, would you like to set up automatic monthly reorders? We can ship the same items on the 1st of each month.

That sounds convenient. Tell me more.

With auto-replenishment, you get 5% off every order and never run out. You can adjust quantities anytime. Should I set this up?

Yes, let's do that.

Key Features

Pattern Learning

AI learns customer buying cycles

Timing Optimization

Call at optimal reorder window

Previous Order Reference

Suggest same items as last order

Voice Ordering

Take order during the call

Quick Reorder Link

Send one-click reorder via WhatsApp

Subscription Offer

Suggest auto-replenishment program

Benefits

Generate 20% reorder rate proactively

Increase customer lifetime value

Predict stock needs accurately

Convert to subscription model

Reduce customer churn

Outpace competitors with service

Build stronger relationships

Cross-sell related products

Frequently Asked Questions

How does the AI predict reorder timing?

Analyzes historical order frequency, quantities, and seasonal patterns. If customer orders every 30 days, AI calls around day 25-28.

Can it suggest different quantities?

Yes! Based on trends: "You've been ordering 10% more each month. Should I suggest 550 units this time?"

What about new products?

AI can mention relevant new products: "We just added a new industrial lubricant that pairs well with your fastener orders. Interested?"

How does subscription/auto-replenishment work?

Customer agrees to regular delivery schedule. Can modify quantities, skip, or cancel anytime. Typically offered with discount incentive.

Related Use Cases

Order Confirmation

Verify orders

Learn More

Quality Feedback

Post-delivery feedback

Learn More

Payment Collection

Invoice follow-ups

Learn More

Ready to Get Started?

Deploy this solution in under 5 minutes. No coding required.