Fonada AI is an omnichannel AI agent platform that enables businesses to build and deploy conversational AI agents across WhatsApp, Voice Telephony, RCS Messaging, Web Widget, and Chatbot channels in under 5 minutes. It features a no-code flow builder, RAG knowledge base, 70+ tool integrations, and automated workflows for customer engagement.

What is RCS messaging?

RCS (Rich Communication Services) is the next-generation upgrade to SMS. Unlike traditional SMS limited to 160 characters of plain text, RCS supports rich media (images, videos, audio), interactive buttons, carousel cards, and verified sender branding. RCS achieves 85%+ open rates compared to SMS's approximately 20%, making it highly effective for business messaging.

How long does it take to set up an AI agent on Fonada?

You can build and deploy a fully functional AI agent in under 5 minutes using Fonada's no-code platform. The process involves four simple steps: Choose your channel (WhatsApp, Voice, RCS, etc.), Configure your AI (personality, behavior, LLM provider), Add knowledge (upload documents or connect data sources), and Deploy. Your agent is immediately live and ready to serve customers.

What channels does Fonada support?

Fonada supports 5+ communication channels: WhatsApp Business API with templates and rich media, RCS Messaging with rich cards and carousels, Voice/Telephony with real-time speech-to-text and text-to-speech, Web Widget with voice and chat capabilities for websites, and text-based Chatbot for any platform. Deploy once and engage customers everywhere.

What is the difference between SMS and RCS?

SMS is limited to 160 characters of plain text with no media support, while RCS supports 8,000+ characters, rich media (images, videos), interactive buttons, carousel cards, and verified sender branding. RCS has ~85% open rates vs SMS's ~20%, and ~35% click-through rates vs SMS's ~2%. RCS also provides read receipts and typing indicators that SMS lacks.

Is Fonada SOC 2 compliant?

Yes, Fonada is SOC 2 certified with enterprise-grade security. We offer 256-bit encryption for all data, role-based access control, comprehensive audit logs, API key management, and GDPR compliance. Our platform guarantees 99.9% SLA uptime with automatic failover systems.

What automation features does Fonada offer?

Fonada includes pre-built automation templates for abandoned cart recovery (recover 15-30% of lost sales), payment link follow-up, and invoice reminders. The visual flow builder allows you to create custom conversation flows without coding. Automations can trigger based on user behavior, time delays, or external events via webhooks.

What LLM providers does Fonada support?

Fonada supports multiple LLM providers including OpenAI (GPT-4o, GPT-4, GPT-3.5 Turbo) and Groq (LLaMA 3.3-70B Versatile, Mixtral 8x7B). For voice capabilities, we integrate with ElevenLabs for natural-sounding text-to-speech. You can choose the best model for your use case and budget.

What is the best AI chatbot platform for WhatsApp in India?

The best fit depends on your use case, but teams in India often prioritize platforms with reliable WhatsApp Business API delivery, RCS and voice in the same stack, no-code and AI-native flows, India-friendly pricing, and local compliance. Fonada is built as an India-focused omnichannel AI agent platform: you get WhatsApp plus Voice, RCS, and web in one place, 70+ integrations, a visual flow builder, and enterprise SLAs—ideal for support, sales, and automation at scale.

How do I build a voice AI agent for customer support?

On Fonada you define the agent in the visual builder, connect your knowledge base and tools, enable the Voice channel, and map intents to flows (e.g. order status, refunds, handoff to a human). Configure speech-to-text and text-to-speech, set business hours and routing, then test in the playground and deploy to your telephony or widget. No separate voice stack is required; the same agent can run on chat and voice.

What is the difference between AI agents and RPA?

RPA (robotic process automation) typically automates rule-based, repetitive tasks in fixed UIs and systems using scripts and selectors. AI agents use large language models and tools to understand natural language, reason over context, and take multi-step actions (APIs, CRM, search, handoffs). RPA is great for stable back-office routines; AI agents are better for open-ended conversations, personalization, and channel-native customer engagement.

Can AI chatbots handle multiple languages?

Yes. Modern AI agents on platforms like Fonada can converse in many languages in the same flow—driven by your chosen LLM, prompts, and knowledge base. You can set a default language, detect user language from messages, and route to localized templates (e.g. WhatsApp) or voice. Consistency in tone and brand voice should be set in the system instructions and reviewed per locale.

How much does WhatsApp Business API cost?

WhatsApp Business API pricing has two parts: Meta conversation-based pricing (varies by country, category, and session type) and your BSP or platform fees. On Fonada you typically pay for platform usage, conversations, and optional add-ons. Exact numbers change by region and message category—use Fonada’s pricing page or contact sales for current rate cards, currency (e.g. INR), and any volume or enterprise plans.

What integrations does Fonada support for e-commerce?

Fonada supports 70+ tool integrations, including e-commerce and ops: order and catalog systems, payment links, abandoned cart and payment reminders, CRM and helpdesk, webhooks, and custom APIs. Use cases include cart recovery, order status, COD confirmation, and returns—exposed in the no-code flow builder and agent tools. Connect your stack via native connectors or custom integrations.

How does Fonada compare to Gupshup, Infobip, Twilio, and Bird?

All five provide messaging CPaaS in some form, but focus differs. Comparison (high level): (1) Core positioning — Fonada: omnichannel AI agent platform (WhatsApp, Voice, RCS, web) with no-code + RAG; Gupshup, Infobip, Twilio, Bird: broad CPaaS with conversations API and varying low-code and partner ecosystems. (2) India / RCS: Fonada emphasizes India-first programs including Jio RCS; check each vendor for current RCS and regional coverage. (3) AI depth: Fonada is built around multi-step AI agents, tools, and knowledge; others add AI through products or partners—evaluate your need for a single product vs. self-assembled stack. (4) Abandoned cart and commerce: Fonada offers templates and flows for recovery and e-commerce; compare feature depth and time-to-launch. (5) Table — Primary strength | Fonada: AI agents, omnichannel, India focus | Gupshup: long-standing WhatsApp ecosystem | Infobip: global supernetwork and suite | Twilio: developer-first APIs, broad U.S. adoption | Bird (MessageBird): global messaging and Inbox. Choose based on your channels, country, budget, and whether you need a unified AI product versus raw APIs.

Banking Use Cases

Banking & FinTech

AI EMI Collection Calls

30% faster collection with polite automated reminders

AI voice agent makes polite collection calls for overdue EMIs, handles objections gracefully, sends payment links, and escalates only when necessary.

30%

Faster Collection

vs manual calls

45%

Same-Day Payment

After AI call

80%

Contact Rate

Voice + WhatsApp

60%

Cost Reduction

Collection costs

How It Works

Due Date Passes

System identifies overdue accounts (1 day, 7 days, 30 days)

AI Call

Polite reminder call with payment details

Handle Objections

AI addresses "will pay later", "financial issues", etc.

Payment Link

Instant payment link sent via SMS/WhatsApp

Escalation

Persistent non-payers flagged for human follow-up

EMI Collection Call

AI Agent • Active

Hello, this is a call from ABC Finance regarding your loan account. Am I speaking with Mr. Patel?

Yes, that's me.

Good morning, Mr. Patel. This is a gentle reminder that your EMI of ₹12,500 for loan number ending 4567 was due on the 5th. The outstanding amount is now ₹12,875 including late fee. Would you like to clear this today?

I'm having some financial difficulties this month. Can I pay next week?

I understand financial situations can be challenging. However, clearing the dues quickly will help avoid additional late fees. Would you be able to make a partial payment today, say ₹5,000, and the rest by next Friday?

Yes, I can do ₹5,000 today.

That's great, Mr. Patel. I'm sending you a payment link for ₹5,000 on WhatsApp right now. You can pay using UPI, card, or net banking. And I'll schedule a follow-up call for next Friday for the remaining ₹7,875. Does that work?

Yes, thank you for being understanding.

Of course. You should receive the payment link in a few seconds. Once you pay, you'll get an instant confirmation. Thank you for your commitment, Mr. Patel. Have a good day!

Key Features

Multi-Stage Cadence

Day 1, Day 7, Day 15, Day 30 — escalating urgency

Instant Payment Links

AI generates and sends Razorpay/PayU links during call

Objection Handling

Trained responses for "no money", "will pay later", "wrong number"

Promise to Pay

AI records commitment date and schedules follow-up

Priority Scoring

Focus on high-value accounts and likely-to-pay segments

Partial Payment

AI can accept and process partial payment commitments

Benefits

Recover 30% more overdue payments

Reduce collection costs by 60%

Maintain customer relationships with polite tone

Handle objections consistently and professionally

Send payment links during live calls

Track promises to pay and follow up automatically

Scale collection capacity without adding staff

Focus human agents on high-touch cases only

Frequently Asked Questions

How does the AI handle angry customers?

The AI is trained to remain calm and empathetic. For very angry customers or those using abusive language, it politely offers to transfer to a supervisor or end the call respectfully.

Can the AI negotiate payment amounts?

Yes, within parameters you set. For example: "Accept partial payment minimum 40% of due amount" or "Offer 2-day extension max". The AI negotiates within these guardrails.

Is this compliant with collection regulations?

Yes. The AI follows RBI guidelines and TRAI regulations for calling times, frequency, and communication standards. All calls are recorded for compliance.

What about customers who dispute the debt?

Disputes are flagged and transferred to your dispute resolution team with full context. The AI does not continue collection attempts on disputed accounts.

Related Use Cases

Loan Pre-Qualification

AI lead qualification for loan products

Learn More

Fraud Alert Verification

Instant transaction verification calls

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Investment Updates

Portfolio performance calls with upsell

Learn More

Ready to Get Started?

Deploy this solution in under 5 minutes. No coding required.