Fonada AI is an omnichannel AI agent platform that enables businesses to build and deploy conversational AI agents across WhatsApp, Voice Telephony, RCS Messaging, Web Widget, and Chatbot channels in under 5 minutes. It features a no-code flow builder, RAG knowledge base, 70+ tool integrations, and automated workflows for customer engagement.

What is RCS messaging?

RCS (Rich Communication Services) is the next-generation upgrade to SMS. Unlike traditional SMS limited to 160 characters of plain text, RCS supports rich media (images, videos, audio), interactive buttons, carousel cards, and verified sender branding. RCS achieves 85%+ open rates compared to SMS's approximately 20%, making it highly effective for business messaging.

How long does it take to set up an AI agent on Fonada?

You can build and deploy a fully functional AI agent in under 5 minutes using Fonada's no-code platform. The process involves four simple steps: Choose your channel (WhatsApp, Voice, RCS, etc.), Configure your AI (personality, behavior, LLM provider), Add knowledge (upload documents or connect data sources), and Deploy. Your agent is immediately live and ready to serve customers.

What channels does Fonada support?

Fonada supports 5+ communication channels: WhatsApp Business API with templates and rich media, RCS Messaging with rich cards and carousels, Voice/Telephony with real-time speech-to-text and text-to-speech, Web Widget with voice and chat capabilities for websites, and text-based Chatbot for any platform. Deploy once and engage customers everywhere.

What is the difference between SMS and RCS?

SMS is limited to 160 characters of plain text with no media support, while RCS supports 8,000+ characters, rich media (images, videos), interactive buttons, carousel cards, and verified sender branding. RCS has ~85% open rates vs SMS's ~20%, and ~35% click-through rates vs SMS's ~2%. RCS also provides read receipts and typing indicators that SMS lacks.

Is Fonada SOC 2 compliant?

Yes, Fonada is SOC 2 certified with enterprise-grade security. We offer 256-bit encryption for all data, role-based access control, comprehensive audit logs, API key management, and GDPR compliance. Our platform guarantees 99.9% SLA uptime with automatic failover systems.

What automation features does Fonada offer?

Fonada includes pre-built automation templates for abandoned cart recovery (recover 15-30% of lost sales), payment link follow-up, and invoice reminders. The visual flow builder allows you to create custom conversation flows without coding. Automations can trigger based on user behavior, time delays, or external events via webhooks.

What LLM providers does Fonada support?

Fonada supports multiple LLM providers including OpenAI (GPT-4o, GPT-4, GPT-3.5 Turbo) and Groq (LLaMA 3.3-70B Versatile, Mixtral 8x7B). For voice capabilities, we integrate with ElevenLabs for natural-sounding text-to-speech. You can choose the best model for your use case and budget.

What is the best AI chatbot platform for WhatsApp in India?

The best fit depends on your use case, but teams in India often prioritize platforms with reliable WhatsApp Business API delivery, RCS and voice in the same stack, no-code and AI-native flows, India-friendly pricing, and local compliance. Fonada is built as an India-focused omnichannel AI agent platform: you get WhatsApp plus Voice, RCS, and web in one place, 70+ integrations, a visual flow builder, and enterprise SLAs—ideal for support, sales, and automation at scale.

How do I build a voice AI agent for customer support?

On Fonada you define the agent in the visual builder, connect your knowledge base and tools, enable the Voice channel, and map intents to flows (e.g. order status, refunds, handoff to a human). Configure speech-to-text and text-to-speech, set business hours and routing, then test in the playground and deploy to your telephony or widget. No separate voice stack is required; the same agent can run on chat and voice.

What is the difference between AI agents and RPA?

RPA (robotic process automation) typically automates rule-based, repetitive tasks in fixed UIs and systems using scripts and selectors. AI agents use large language models and tools to understand natural language, reason over context, and take multi-step actions (APIs, CRM, search, handoffs). RPA is great for stable back-office routines; AI agents are better for open-ended conversations, personalization, and channel-native customer engagement.

Can AI chatbots handle multiple languages?

Yes. Modern AI agents on platforms like Fonada can converse in many languages in the same flow—driven by your chosen LLM, prompts, and knowledge base. You can set a default language, detect user language from messages, and route to localized templates (e.g. WhatsApp) or voice. Consistency in tone and brand voice should be set in the system instructions and reviewed per locale.

How much does WhatsApp Business API cost?

WhatsApp Business API pricing has two parts: Meta conversation-based pricing (varies by country, category, and session type) and your BSP or platform fees. On Fonada you typically pay for platform usage, conversations, and optional add-ons. Exact numbers change by region and message category—use Fonada’s pricing page or contact sales for current rate cards, currency (e.g. INR), and any volume or enterprise plans.

What integrations does Fonada support for e-commerce?

Fonada supports 70+ tool integrations, including e-commerce and ops: order and catalog systems, payment links, abandoned cart and payment reminders, CRM and helpdesk, webhooks, and custom APIs. Use cases include cart recovery, order status, COD confirmation, and returns—exposed in the no-code flow builder and agent tools. Connect your stack via native connectors or custom integrations.

How does Fonada compare to Gupshup, Infobip, Twilio, and Bird?

All five provide messaging CPaaS in some form, but focus differs. Comparison (high level): (1) Core positioning — Fonada: omnichannel AI agent platform (WhatsApp, Voice, RCS, web) with no-code + RAG; Gupshup, Infobip, Twilio, Bird: broad CPaaS with conversations API and varying low-code and partner ecosystems. (2) India / RCS: Fonada emphasizes India-first programs including Jio RCS; check each vendor for current RCS and regional coverage. (3) AI depth: Fonada is built around multi-step AI agents, tools, and knowledge; others add AI through products or partners—evaluate your need for a single product vs. self-assembled stack. (4) Abandoned cart and commerce: Fonada offers templates and flows for recovery and e-commerce; compare feature depth and time-to-launch. (5) Table — Primary strength | Fonada: AI agents, omnichannel, India focus | Gupshup: long-standing WhatsApp ecosystem | Infobip: global supernetwork and suite | Twilio: developer-first APIs, broad U.S. adoption | Bird (MessageBird): global messaging and Inbox. Choose based on your channels, country, budget, and whether you need a unified AI product versus raw APIs.

Banking Use Cases

Banking & FinTech

AI KYC Document Collection

50% faster onboarding with guided document submission

AI guides customers through KYC document submission via WhatsApp, validates documents in real-time, and reduces drop-offs with proactive follow-ups.

50%

Faster Onboarding

Document collection time

40%

Fewer Drop-offs

During KYC process

95%

First-Time Approval

Document quality

< 24h

Completion Time

End to end

How It Works

Account Application

Customer opens account or applies for product

AI WhatsApp Outreach

AI sends document checklist on WhatsApp

Guided Submission

Step-by-step guidance for each document

Real-Time Validation

AI checks document quality and completeness

Approval

All documents verified → Account activated

KYC Document Collection (WhatsApp)

AI Agent • Active

Hi Priya! 👋 Welcome to QuickBank. To activate your savings account, we need a few documents. I'll guide you through — it takes just 5 minutes! Documents needed: ✅ Aadhaar Card (front & back) ✅ PAN Card ✅ Selfie with Aadhaar Let's start! Please send a clear photo of the FRONT of your Aadhaar card.

[Sends Aadhaar front image]

✅ Aadhaar front received and verified! Name: Priya Sharma Aadhaar: XXXX-XXXX-4523 Now please send the BACK of your Aadhaar card.

[Sends Aadhaar back image]

✅ Aadhaar back verified! Address captured successfully. Next, please send a clear photo of your PAN card.

[Sends PAN image]

✅ PAN verified! PAN: XXXXX4521X Name matches Aadhaar ✅ Last step! Please take a selfie holding your Aadhaar card. Make sure your face and the Aadhaar photo are clearly visible.

[Sends selfie with Aadhaar]

🎉 All documents verified successfully! Your account is now being activated. You'll receive your account details and debit card info within 24 hours. Need help? Just message here anytime!

Key Features

WhatsApp First

Customers submit documents via familiar WhatsApp interface

Document Checklist

Clear list: Aadhaar, PAN, photo, address proof, signature

Real-Time Validation

AI checks image quality, readability, and completeness

Proactive Follow-ups

Reminders for pending documents at optimal times

Fraud Detection

AI flags suspicious documents for manual review

Video KYC

Seamless handoff to video KYC when required

Benefits

Complete KYC 50% faster than traditional process

Reduce document collection drop-offs by 40%

95% first-time document acceptance

Real-time validation catches errors immediately

24/7 document collection via WhatsApp

Reduce manual document verification workload

Better customer experience with guided process

Audit trail for regulatory compliance

Frequently Asked Questions

How does real-time document validation work?

AI checks: image clarity (not blurry), document fully visible (not cropped), text readable, faces visible in ID photos. It instantly asks for re-upload if any issue is detected.

What documents can the AI collect?

Configurable: Aadhaar, PAN, Passport, Voter ID, Driving License, utility bills, bank statements, salary slips, ITR. You define which are required for each product.

Is this compliant with RBI KYC guidelines?

Yes. The process follows RBI's digital KYC guidelines. For full KYC, AI collects documents and hands off to video KYC. For re-KYC and limited KYC, document collection may be sufficient.

How are documents stored securely?

Documents are encrypted, stored in compliant cloud infrastructure, and auto-deleted after KYC completion per your retention policy. We don't store documents beyond what's necessary.

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Ready to Get Started?

Deploy this solution in under 5 minutes. No coding required.