Fonada AI is an omnichannel AI agent platform that enables businesses to build and deploy conversational AI agents across WhatsApp, Voice Telephony, RCS Messaging, Web Widget, and Chatbot channels in under 5 minutes. It features a no-code flow builder, RAG knowledge base, 70+ tool integrations, and automated workflows for customer engagement.

What is RCS messaging?

RCS (Rich Communication Services) is the next-generation upgrade to SMS. Unlike traditional SMS limited to 160 characters of plain text, RCS supports rich media (images, videos, audio), interactive buttons, carousel cards, and verified sender branding. RCS achieves 85%+ open rates compared to SMS's approximately 20%, making it highly effective for business messaging.

How long does it take to set up an AI agent on Fonada?

You can build and deploy a fully functional AI agent in under 5 minutes using Fonada's no-code platform. The process involves four simple steps: Choose your channel (WhatsApp, Voice, RCS, etc.), Configure your AI (personality, behavior, LLM provider), Add knowledge (upload documents or connect data sources), and Deploy. Your agent is immediately live and ready to serve customers.

What channels does Fonada support?

Fonada supports 5+ communication channels: WhatsApp Business API with templates and rich media, RCS Messaging with rich cards and carousels, Voice/Telephony with real-time speech-to-text and text-to-speech, Web Widget with voice and chat capabilities for websites, and text-based Chatbot for any platform. Deploy once and engage customers everywhere.

What is the difference between SMS and RCS?

SMS is limited to 160 characters of plain text with no media support, while RCS supports 8,000+ characters, rich media (images, videos), interactive buttons, carousel cards, and verified sender branding. RCS has ~85% open rates vs SMS's ~20%, and ~35% click-through rates vs SMS's ~2%. RCS also provides read receipts and typing indicators that SMS lacks.

Is Fonada SOC 2 compliant?

Yes, Fonada is SOC 2 certified with enterprise-grade security. We offer 256-bit encryption for all data, role-based access control, comprehensive audit logs, API key management, and GDPR compliance. Our platform guarantees 99.9% SLA uptime with automatic failover systems.

What automation features does Fonada offer?

Fonada includes pre-built automation templates for abandoned cart recovery (recover 15-30% of lost sales), payment link follow-up, and invoice reminders. The visual flow builder allows you to create custom conversation flows without coding. Automations can trigger based on user behavior, time delays, or external events via webhooks.

What LLM providers does Fonada support?

Fonada supports multiple LLM providers including OpenAI (GPT-4o, GPT-4, GPT-3.5 Turbo) and Groq (LLaMA 3.3-70B Versatile, Mixtral 8x7B). For voice capabilities, we integrate with ElevenLabs for natural-sounding text-to-speech. You can choose the best model for your use case and budget.

What is the best AI chatbot platform for WhatsApp in India?

The best fit depends on your use case, but teams in India often prioritize platforms with reliable WhatsApp Business API delivery, RCS and voice in the same stack, no-code and AI-native flows, India-friendly pricing, and local compliance. Fonada is built as an India-focused omnichannel AI agent platform: you get WhatsApp plus Voice, RCS, and web in one place, 70+ integrations, a visual flow builder, and enterprise SLAs—ideal for support, sales, and automation at scale.

How do I build a voice AI agent for customer support?

On Fonada you define the agent in the visual builder, connect your knowledge base and tools, enable the Voice channel, and map intents to flows (e.g. order status, refunds, handoff to a human). Configure speech-to-text and text-to-speech, set business hours and routing, then test in the playground and deploy to your telephony or widget. No separate voice stack is required; the same agent can run on chat and voice.

What is the difference between AI agents and RPA?

RPA (robotic process automation) typically automates rule-based, repetitive tasks in fixed UIs and systems using scripts and selectors. AI agents use large language models and tools to understand natural language, reason over context, and take multi-step actions (APIs, CRM, search, handoffs). RPA is great for stable back-office routines; AI agents are better for open-ended conversations, personalization, and channel-native customer engagement.

Can AI chatbots handle multiple languages?

Yes. Modern AI agents on platforms like Fonada can converse in many languages in the same flow—driven by your chosen LLM, prompts, and knowledge base. You can set a default language, detect user language from messages, and route to localized templates (e.g. WhatsApp) or voice. Consistency in tone and brand voice should be set in the system instructions and reviewed per locale.

How much does WhatsApp Business API cost?

WhatsApp Business API pricing has two parts: Meta conversation-based pricing (varies by country, category, and session type) and your BSP or platform fees. On Fonada you typically pay for platform usage, conversations, and optional add-ons. Exact numbers change by region and message category—use Fonada’s pricing page or contact sales for current rate cards, currency (e.g. INR), and any volume or enterprise plans.

What integrations does Fonada support for e-commerce?

Fonada supports 70+ tool integrations, including e-commerce and ops: order and catalog systems, payment links, abandoned cart and payment reminders, CRM and helpdesk, webhooks, and custom APIs. Use cases include cart recovery, order status, COD confirmation, and returns—exposed in the no-code flow builder and agent tools. Connect your stack via native connectors or custom integrations.

How does Fonada compare to Gupshup, Infobip, Twilio, and Bird?

All five provide messaging CPaaS in some form, but focus differs. Comparison (high level): (1) Core positioning — Fonada: omnichannel AI agent platform (WhatsApp, Voice, RCS, web) with no-code + RAG; Gupshup, Infobip, Twilio, Bird: broad CPaaS with conversations API and varying low-code and partner ecosystems. (2) India / RCS: Fonada emphasizes India-first programs including Jio RCS; check each vendor for current RCS and regional coverage. (3) AI depth: Fonada is built around multi-step AI agents, tools, and knowledge; others add AI through products or partners—evaluate your need for a single product vs. self-assembled stack. (4) Abandoned cart and commerce: Fonada offers templates and flows for recovery and e-commerce; compare feature depth and time-to-launch. (5) Table — Primary strength | Fonada: AI agents, omnichannel, India focus | Gupshup: long-standing WhatsApp ecosystem | Infobip: global supernetwork and suite | Twilio: developer-first APIs, broad U.S. adoption | Bird (MessageBird): global messaging and Inbox. Choose based on your channels, country, budget, and whether you need a unified AI product versus raw APIs.

Banking Use Cases

Banking & FinTech

AI Loan Pre-Qualification

10x sales efficiency with automated lead qualification

AI voice agent calls loan leads, asks qualifying questions about income, employment, and requirements, then scores and pre-approves before handing off to your sales team.

10x

Sales Efficiency

More qualified handoffs

85%

Lead Contact Rate

vs 30% manual

< 3 min

Qualification Time

Per lead

40%

Conversion Lift

Qualified leads

How It Works

Lead Capture

Lead fills form or clicks ad → enters CRM

Instant AI Call

AI calls within 1 minute of lead submission

Qualification

AI asks: income, employment, loan amount, purpose

Scoring

Lead scored as Hot/Warm/Cold based on responses

Sales Handoff

Hot leads transferred instantly to loan officer

Loan Pre-Qualification Call

AI Agent • Active

Hi, this is Maya from QuickLoans. I see you just inquired about a personal loan. Is this a good time to talk for 2 minutes?

Yes, I have a few minutes.

Great! To help you get the best offer, I have a few quick questions. What loan amount are you looking for?

Around 5 lakhs.

Got it. And what would you be using this loan for?

Home renovation.

Good choice. Are you currently employed, self-employed, or a business owner?

I'm employed at an IT company.

Excellent. And what's your approximate monthly income?

About 80,000 per month.

Perfect! Based on your profile, you're pre-approved for up to 6 lakhs at competitive rates. I'd like to connect you with our loan specialist Rahul who can finalize your offer. He's available right now. Shall I transfer you?

Yes, please.

Connecting you now. You'll also receive a WhatsApp message with the documents needed. Thank you!

Key Features

Speed to Lead

AI calls within 60 seconds of form submission — 9x better conversion

Smart Qualification

Income verification, employment check, credit history questions

Lead Scoring

Hot/Warm/Cold scoring based on qualification responses

Instant Transfer

Hot leads warm-transferred to available loan officer

Document Request

AI sends WhatsApp with required document list

CRM Integration

Full conversation logged in Salesforce, HubSpot, or Zoho

Benefits

10x increase in loan officer productivity

Contact 100% of leads within 1 minute

Pre-qualify leads before human interaction

Reduce time wasted on unqualified leads

Improve conversion rates by 40%

Scale lead handling without adding staff

24/7 lead qualification capability

Consistent qualification criteria every time

Frequently Asked Questions

What qualification criteria can the AI ask about?

Fully customizable: income, employment type, employer name, years employed, existing loans, credit score range, loan purpose, desired amount, timeline. You set which questions are mandatory vs. optional.

How does lead scoring work?

Based on your criteria: e.g., income > 50K + employed > 2 years + credit > 700 = Hot lead. Income < 30K or unemployed = Cold lead. You configure the thresholds.

Can the AI check credit scores?

The AI asks about credit score range ("above 700, 600-700, or below 600"). For actual bureau checks, you'd do that after human handoff with proper consent.

What happens to Cold leads?

Cold leads are logged in CRM with reason (income too low, already has loan, etc.) and can be added to nurture campaigns for future qualification.

Related Use Cases

EMI Collection Calls

Automated payment reminders and collection

Learn More

KYC Document Collection

AI-guided document submission via WhatsApp

Learn More

Fraud Alert Verification

Instant transaction verification calls

Learn More

Ready to Get Started?

Deploy this solution in under 5 minutes. No coding required.