Fonada AI is an omnichannel AI agent platform that enables businesses to build and deploy conversational AI agents across WhatsApp, Voice Telephony, RCS Messaging, Web Widget, and Chatbot channels in under 5 minutes. It features a no-code flow builder, RAG knowledge base, 70+ tool integrations, and automated workflows for customer engagement.

What is RCS messaging?

RCS (Rich Communication Services) is the next-generation upgrade to SMS. Unlike traditional SMS limited to 160 characters of plain text, RCS supports rich media (images, videos, audio), interactive buttons, carousel cards, and verified sender branding. RCS achieves 85%+ open rates compared to SMS's approximately 20%, making it highly effective for business messaging.

How long does it take to set up an AI agent on Fonada?

You can build and deploy a fully functional AI agent in under 5 minutes using Fonada's no-code platform. The process involves four simple steps: Choose your channel (WhatsApp, Voice, RCS, etc.), Configure your AI (personality, behavior, LLM provider), Add knowledge (upload documents or connect data sources), and Deploy. Your agent is immediately live and ready to serve customers.

What channels does Fonada support?

Fonada supports 5+ communication channels: WhatsApp Business API with templates and rich media, RCS Messaging with rich cards and carousels, Voice/Telephony with real-time speech-to-text and text-to-speech, Web Widget with voice and chat capabilities for websites, and text-based Chatbot for any platform. Deploy once and engage customers everywhere.

What is the difference between SMS and RCS?

SMS is limited to 160 characters of plain text with no media support, while RCS supports 8,000+ characters, rich media (images, videos), interactive buttons, carousel cards, and verified sender branding. RCS has ~85% open rates vs SMS's ~20%, and ~35% click-through rates vs SMS's ~2%. RCS also provides read receipts and typing indicators that SMS lacks.

Is Fonada SOC 2 compliant?

Yes, Fonada is SOC 2 certified with enterprise-grade security. We offer 256-bit encryption for all data, role-based access control, comprehensive audit logs, API key management, and GDPR compliance. Our platform guarantees 99.9% SLA uptime with automatic failover systems.

What automation features does Fonada offer?

Fonada includes pre-built automation templates for abandoned cart recovery (recover 15-30% of lost sales), payment link follow-up, and invoice reminders. The visual flow builder allows you to create custom conversation flows without coding. Automations can trigger based on user behavior, time delays, or external events via webhooks.

What LLM providers does Fonada support?

Fonada supports multiple LLM providers including OpenAI (GPT-4o, GPT-4, GPT-3.5 Turbo) and Groq (LLaMA 3.3-70B Versatile, Mixtral 8x7B). For voice capabilities, we integrate with ElevenLabs for natural-sounding text-to-speech. You can choose the best model for your use case and budget.

What is the best AI chatbot platform for WhatsApp in India?

The best fit depends on your use case, but teams in India often prioritize platforms with reliable WhatsApp Business API delivery, RCS and voice in the same stack, no-code and AI-native flows, India-friendly pricing, and local compliance. Fonada is built as an India-focused omnichannel AI agent platform: you get WhatsApp plus Voice, RCS, and web in one place, 70+ integrations, a visual flow builder, and enterprise SLAs—ideal for support, sales, and automation at scale.

How do I build a voice AI agent for customer support?

On Fonada you define the agent in the visual builder, connect your knowledge base and tools, enable the Voice channel, and map intents to flows (e.g. order status, refunds, handoff to a human). Configure speech-to-text and text-to-speech, set business hours and routing, then test in the playground and deploy to your telephony or widget. No separate voice stack is required; the same agent can run on chat and voice.

What is the difference between AI agents and RPA?

RPA (robotic process automation) typically automates rule-based, repetitive tasks in fixed UIs and systems using scripts and selectors. AI agents use large language models and tools to understand natural language, reason over context, and take multi-step actions (APIs, CRM, search, handoffs). RPA is great for stable back-office routines; AI agents are better for open-ended conversations, personalization, and channel-native customer engagement.

Can AI chatbots handle multiple languages?

Yes. Modern AI agents on platforms like Fonada can converse in many languages in the same flow—driven by your chosen LLM, prompts, and knowledge base. You can set a default language, detect user language from messages, and route to localized templates (e.g. WhatsApp) or voice. Consistency in tone and brand voice should be set in the system instructions and reviewed per locale.

How much does WhatsApp Business API cost?

WhatsApp Business API pricing has two parts: Meta conversation-based pricing (varies by country, category, and session type) and your BSP or platform fees. On Fonada you typically pay for platform usage, conversations, and optional add-ons. Exact numbers change by region and message category—use Fonada’s pricing page or contact sales for current rate cards, currency (e.g. INR), and any volume or enterprise plans.

What integrations does Fonada support for e-commerce?

Fonada supports 70+ tool integrations, including e-commerce and ops: order and catalog systems, payment links, abandoned cart and payment reminders, CRM and helpdesk, webhooks, and custom APIs. Use cases include cart recovery, order status, COD confirmation, and returns—exposed in the no-code flow builder and agent tools. Connect your stack via native connectors or custom integrations.

How does Fonada compare to Gupshup, Infobip, Twilio, and Bird?

All five provide messaging CPaaS in some form, but focus differs. Comparison (high level): (1) Core positioning — Fonada: omnichannel AI agent platform (WhatsApp, Voice, RCS, web) with no-code + RAG; Gupshup, Infobip, Twilio, Bird: broad CPaaS with conversations API and varying low-code and partner ecosystems. (2) India / RCS: Fonada emphasizes India-first programs including Jio RCS; check each vendor for current RCS and regional coverage. (3) AI depth: Fonada is built around multi-step AI agents, tools, and knowledge; others add AI through products or partners—evaluate your need for a single product vs. self-assembled stack. (4) Abandoned cart and commerce: Fonada offers templates and flows for recovery and e-commerce; compare feature depth and time-to-launch. (5) Table — Primary strength | Fonada: AI agents, omnichannel, India focus | Gupshup: long-standing WhatsApp ecosystem | Infobip: global supernetwork and suite | Twilio: developer-first APIs, broad U.S. adoption | Bird (MessageBird): global messaging and Inbox. Choose based on your channels, country, budget, and whether you need a unified AI product versus raw APIs.

E-commerce Use Cases

E-commerce

Abandoned Cart Recovery Calls

Recover 30% of abandoned carts with AI voice

AI calls customers within 30 minutes of cart abandonment, addresses objections, answers product questions, and sends payment links to complete the purchase.

30%

Recovery Rate

Abandoned carts

< 30 min

Response Time

After abandonment

45%

Answer Rate

Voice vs 2% email

₹₹₹

Direct Revenue

Recovery

How It Works

Cart Abandoned

Customer leaves items in cart without checkout

AI Call (30 min)

AI calls within 30 minutes of abandonment

Address Concerns

Answer questions about product, shipping, price

Payment Link

Send checkout link via SMS/WhatsApp

Order Complete

Customer completes purchase with assistance

Abandoned Cart Recovery Call

AI Agent • Active

Hi! This is Sara from StyleStore. I noticed you were shopping with us earlier and left some beautiful items in your cart. Just wanted to check if you had any questions I could help with?

Oh yes, I was looking at that blue dress but wasn't sure about the sizing.

Great question! The blue maxi dress runs true to size. What size do you usually wear?

Usually a medium.

Medium would be perfect for you then! It's one of our bestsellers with a 4.8 star rating. Also, I can offer you 10% off if you complete your order today. Would you like me to send you a checkout link?

That sounds good. But what about returns if it doesn't fit?

No worries at all! We offer free 30-day returns. If it doesn't fit perfectly, you can return it for a full refund or exchange. I'm sending you a WhatsApp message now with your cart and the 10% discount applied. The code is COMEBACK10.

Perfect, I'll complete it now.

Wonderful! You should see the message now. Thank you so much for shopping with us! Let me know if you need anything else.

Key Features

Timing Optimization

Configurable delay: 30 min, 2 hours, 24 hours based on your data

Objection Handling

AI handles "too expensive", "just browsing", "shipping concerns"

Product Information

AI can answer questions about products in the cart

Instant Checkout Link

Pre-filled cart link sent via WhatsApp during call

Discount Escalation

Offer 5% → 10% → 15% based on conversation

Shopify Integration

Real-time cart data from Shopify MCP

Benefits

Recover 30% of abandoned carts (vs 5-10% email)

Direct human-like conversation addresses real concerns

Real-time product information from Shopify

Personalized discount offers based on cart value

Multi-channel: Voice + WhatsApp checkout link

Works 24/7 including late-night shoppers

Scale recovery without hiring more staff

Track recovered revenue in real-time

Frequently Asked Questions

When does the AI call after cart abandonment?

Configurable: typically 30 minutes is optimal. You can set multiple touchpoints: call at 30 min, if no answer → WhatsApp at 2 hours → email at 24 hours.

Can the AI offer discounts?

Yes, with rules you set. Example: start at 0% discount, if customer objects → offer 5%, if still hesitant → offer 10%. Max discount and cart value thresholds are configurable.

How does it know what's in the cart?

Via Shopify MCP, the AI has real-time access to cart contents, product details, prices, and inventory. It can answer questions like "Is this in stock?" or "What colors are available?"

What if the customer already completed the purchase?

The AI checks order status before calling. If the customer completed checkout after cart abandonment, the call is automatically cancelled.

Related Use Cases

COD Confirmation

Confirm COD orders to reduce RTO

Learn More

Product Recommendations

AI upsell calls to loyal customers

Learn More

Order Status Updates

Proactive delay notifications

Learn More

Ready to Get Started?

Deploy this solution in under 5 minutes. No coding required.