Fonada AI is an omnichannel AI agent platform that enables businesses to build and deploy conversational AI agents across WhatsApp, Voice Telephony, RCS Messaging, Web Widget, and Chatbot channels in under 5 minutes. It features a no-code flow builder, RAG knowledge base, 70+ tool integrations, and automated workflows for customer engagement.

What is RCS messaging?

RCS (Rich Communication Services) is the next-generation upgrade to SMS. Unlike traditional SMS limited to 160 characters of plain text, RCS supports rich media (images, videos, audio), interactive buttons, carousel cards, and verified sender branding. RCS achieves 85%+ open rates compared to SMS's approximately 20%, making it highly effective for business messaging.

How long does it take to set up an AI agent on Fonada?

You can build and deploy a fully functional AI agent in under 5 minutes using Fonada's no-code platform. The process involves four simple steps: Choose your channel (WhatsApp, Voice, RCS, etc.), Configure your AI (personality, behavior, LLM provider), Add knowledge (upload documents or connect data sources), and Deploy. Your agent is immediately live and ready to serve customers.

What channels does Fonada support?

Fonada supports 5+ communication channels: WhatsApp Business API with templates and rich media, RCS Messaging with rich cards and carousels, Voice/Telephony with real-time speech-to-text and text-to-speech, Web Widget with voice and chat capabilities for websites, and text-based Chatbot for any platform. Deploy once and engage customers everywhere.

What is the difference between SMS and RCS?

SMS is limited to 160 characters of plain text with no media support, while RCS supports 8,000+ characters, rich media (images, videos), interactive buttons, carousel cards, and verified sender branding. RCS has ~85% open rates vs SMS's ~20%, and ~35% click-through rates vs SMS's ~2%. RCS also provides read receipts and typing indicators that SMS lacks.

Is Fonada SOC 2 compliant?

Yes, Fonada is SOC 2 certified with enterprise-grade security. We offer 256-bit encryption for all data, role-based access control, comprehensive audit logs, API key management, and GDPR compliance. Our platform guarantees 99.9% SLA uptime with automatic failover systems.

What automation features does Fonada offer?

Fonada includes pre-built automation templates for abandoned cart recovery (recover 15-30% of lost sales), payment link follow-up, and invoice reminders. The visual flow builder allows you to create custom conversation flows without coding. Automations can trigger based on user behavior, time delays, or external events via webhooks.

What LLM providers does Fonada support?

Fonada supports multiple LLM providers including OpenAI (GPT-4o, GPT-4, GPT-3.5 Turbo) and Groq (LLaMA 3.3-70B Versatile, Mixtral 8x7B). For voice capabilities, we integrate with ElevenLabs for natural-sounding text-to-speech. You can choose the best model for your use case and budget.

What is the best AI chatbot platform for WhatsApp in India?

The best fit depends on your use case, but teams in India often prioritize platforms with reliable WhatsApp Business API delivery, RCS and voice in the same stack, no-code and AI-native flows, India-friendly pricing, and local compliance. Fonada is built as an India-focused omnichannel AI agent platform: you get WhatsApp plus Voice, RCS, and web in one place, 70+ integrations, a visual flow builder, and enterprise SLAs—ideal for support, sales, and automation at scale.

How do I build a voice AI agent for customer support?

On Fonada you define the agent in the visual builder, connect your knowledge base and tools, enable the Voice channel, and map intents to flows (e.g. order status, refunds, handoff to a human). Configure speech-to-text and text-to-speech, set business hours and routing, then test in the playground and deploy to your telephony or widget. No separate voice stack is required; the same agent can run on chat and voice.

What is the difference between AI agents and RPA?

RPA (robotic process automation) typically automates rule-based, repetitive tasks in fixed UIs and systems using scripts and selectors. AI agents use large language models and tools to understand natural language, reason over context, and take multi-step actions (APIs, CRM, search, handoffs). RPA is great for stable back-office routines; AI agents are better for open-ended conversations, personalization, and channel-native customer engagement.

Can AI chatbots handle multiple languages?

Yes. Modern AI agents on platforms like Fonada can converse in many languages in the same flow—driven by your chosen LLM, prompts, and knowledge base. You can set a default language, detect user language from messages, and route to localized templates (e.g. WhatsApp) or voice. Consistency in tone and brand voice should be set in the system instructions and reviewed per locale.

How much does WhatsApp Business API cost?

WhatsApp Business API pricing has two parts: Meta conversation-based pricing (varies by country, category, and session type) and your BSP or platform fees. On Fonada you typically pay for platform usage, conversations, and optional add-ons. Exact numbers change by region and message category—use Fonada’s pricing page or contact sales for current rate cards, currency (e.g. INR), and any volume or enterprise plans.

What integrations does Fonada support for e-commerce?

Fonada supports 70+ tool integrations, including e-commerce and ops: order and catalog systems, payment links, abandoned cart and payment reminders, CRM and helpdesk, webhooks, and custom APIs. Use cases include cart recovery, order status, COD confirmation, and returns—exposed in the no-code flow builder and agent tools. Connect your stack via native connectors or custom integrations.

How does Fonada compare to Gupshup, Infobip, Twilio, and Bird?

All five provide messaging CPaaS in some form, but focus differs. Comparison (high level): (1) Core positioning — Fonada: omnichannel AI agent platform (WhatsApp, Voice, RCS, web) with no-code + RAG; Gupshup, Infobip, Twilio, Bird: broad CPaaS with conversations API and varying low-code and partner ecosystems. (2) India / RCS: Fonada emphasizes India-first programs including Jio RCS; check each vendor for current RCS and regional coverage. (3) AI depth: Fonada is built around multi-step AI agents, tools, and knowledge; others add AI through products or partners—evaluate your need for a single product vs. self-assembled stack. (4) Abandoned cart and commerce: Fonada offers templates and flows for recovery and e-commerce; compare feature depth and time-to-launch. (5) Table — Primary strength | Fonada: AI agents, omnichannel, India focus | Gupshup: long-standing WhatsApp ecosystem | Infobip: global supernetwork and suite | Twilio: developer-first APIs, broad U.S. adoption | Bird (MessageBird): global messaging and Inbox. Choose based on your channels, country, budget, and whether you need a unified AI product versus raw APIs.

E-commerce Use Cases

E-commerce

COD Order Confirmation Calls

Reduce RTO by 40% with pre-dispatch verification

AI calls Cash on Delivery customers before dispatch to confirm order details, verify address, and convert to prepaid with incentives — dramatically reducing RTO.

40%

RTO Reduction

Return to origin

25%

COD to Prepaid

Conversion rate

95%

Confirmation Rate

Order verified

₹50

Saved per RTO

Shipping cost

How It Works

COD Order Placed

Customer places Cash on Delivery order

AI Call

AI calls within 2-4 hours to confirm

Verify Details

Confirm product, size, color, address, phone

Prepaid Offer

Offer ₹50 off or free shipping for prepaid

Dispatch

Confirmed orders → dispatch; unconfirmed → hold

COD Confirmation Call

AI Agent • Active

Hello! This is a call from FashionBuy regarding your recent order. Am I speaking with Rahul?

Yes, this is Rahul.

Great! I'm calling to confirm your order for a Blue Denim Jacket in size L, priced at ₹1,999. Is that correct?

Yes, that's right.

Perfect! Your delivery address is 45 MG Road, Bangalore 560001. Is that correct, and will someone be available to receive it?

Yes, the address is correct. I'll be home.

Wonderful! By the way, if you pay now instead of Cash on Delivery, you'll get ₹100 off, making it just ₹1,899. I can send a payment link to your WhatsApp right now. Would you like to do that?

Sure, that sounds like a good deal!

Excellent! I've just sent the payment link to your WhatsApp. Once you pay, your order will be dispatched immediately. Thank you for shopping with FashionBuy!

Key Features

Order Verification

Confirm product details, quantity, size, color with customer

Address Verification

Confirm delivery address and alternate phone number

Prepaid Conversion

Offer instant discount for prepaid payment with payment link

Fake Order Detection

Flag suspicious orders: wrong number, invalid address

Availability Check

Confirm customer will be available to receive delivery

Multi-Attempt

Multiple call attempts before marking unconfirmed

Benefits

Reduce RTO (Return to Origin) by 40%

Convert 25% of COD orders to prepaid

Verify customer intent before shipping

Detect fake orders before dispatch

Confirm delivery availability

Save ₹50+ per avoided RTO

Improve delivery success rate

Scale verification without adding staff

Frequently Asked Questions

What happens if the customer doesn't answer?

Multiple call attempts: e.g., try 3 times over 24 hours. If still unreachable, order can be auto-cancelled, held for manual review, or dispatched based on your preference.

How much discount should I offer for prepaid conversion?

Typical range: ₹50-100 or 5-10% off. A/B test to find optimal. Some brands offer free shipping instead. The discount should be less than your RTO cost.

Can this work for high-value orders?

Absolutely. For high-value COD orders (e.g., >₹5,000), confirmation is even more important. You can set rules to prioritize these for immediate calling.

What about repeat customers?

You can configure to skip confirmation for customers with good delivery history (e.g., 3+ successful deliveries, 0 RTO). Focus AI calls on new or risky customers.

Related Use Cases

Abandoned Cart Recovery

Voice calls for cart recovery

Learn More

Order Status Updates

Proactive delay notifications

Learn More

Returns Processing

Voice-guided return process

Learn More

Ready to Get Started?

Deploy this solution in under 5 minutes. No coding required.