Fonada AI is an omnichannel AI agent platform that enables businesses to build and deploy conversational AI agents across WhatsApp, Voice Telephony, RCS Messaging, Web Widget, and Chatbot channels in under 5 minutes. It features a no-code flow builder, RAG knowledge base, 70+ tool integrations, and automated workflows for customer engagement.

What is RCS messaging?

RCS (Rich Communication Services) is the next-generation upgrade to SMS. Unlike traditional SMS limited to 160 characters of plain text, RCS supports rich media (images, videos, audio), interactive buttons, carousel cards, and verified sender branding. RCS achieves 85%+ open rates compared to SMS's approximately 20%, making it highly effective for business messaging.

How long does it take to set up an AI agent on Fonada?

You can build and deploy a fully functional AI agent in under 5 minutes using Fonada's no-code platform. The process involves four simple steps: Choose your channel (WhatsApp, Voice, RCS, etc.), Configure your AI (personality, behavior, LLM provider), Add knowledge (upload documents or connect data sources), and Deploy. Your agent is immediately live and ready to serve customers.

What channels does Fonada support?

Fonada supports 5+ communication channels: WhatsApp Business API with templates and rich media, RCS Messaging with rich cards and carousels, Voice/Telephony with real-time speech-to-text and text-to-speech, Web Widget with voice and chat capabilities for websites, and text-based Chatbot for any platform. Deploy once and engage customers everywhere.

What is the difference between SMS and RCS?

SMS is limited to 160 characters of plain text with no media support, while RCS supports 8,000+ characters, rich media (images, videos), interactive buttons, carousel cards, and verified sender branding. RCS has ~85% open rates vs SMS's ~20%, and ~35% click-through rates vs SMS's ~2%. RCS also provides read receipts and typing indicators that SMS lacks.

Is Fonada SOC 2 compliant?

Yes, Fonada is SOC 2 certified with enterprise-grade security. We offer 256-bit encryption for all data, role-based access control, comprehensive audit logs, API key management, and GDPR compliance. Our platform guarantees 99.9% SLA uptime with automatic failover systems.

What automation features does Fonada offer?

Fonada includes pre-built automation templates for abandoned cart recovery (recover 15-30% of lost sales), payment link follow-up, and invoice reminders. The visual flow builder allows you to create custom conversation flows without coding. Automations can trigger based on user behavior, time delays, or external events via webhooks.

What LLM providers does Fonada support?

Fonada supports multiple LLM providers including OpenAI (GPT-4o, GPT-4, GPT-3.5 Turbo) and Groq (LLaMA 3.3-70B Versatile, Mixtral 8x7B). For voice capabilities, we integrate with ElevenLabs for natural-sounding text-to-speech. You can choose the best model for your use case and budget.

What is the best AI chatbot platform for WhatsApp in India?

The best fit depends on your use case, but teams in India often prioritize platforms with reliable WhatsApp Business API delivery, RCS and voice in the same stack, no-code and AI-native flows, India-friendly pricing, and local compliance. Fonada is built as an India-focused omnichannel AI agent platform: you get WhatsApp plus Voice, RCS, and web in one place, 70+ integrations, a visual flow builder, and enterprise SLAs—ideal for support, sales, and automation at scale.

How do I build a voice AI agent for customer support?

On Fonada you define the agent in the visual builder, connect your knowledge base and tools, enable the Voice channel, and map intents to flows (e.g. order status, refunds, handoff to a human). Configure speech-to-text and text-to-speech, set business hours and routing, then test in the playground and deploy to your telephony or widget. No separate voice stack is required; the same agent can run on chat and voice.

What is the difference between AI agents and RPA?

RPA (robotic process automation) typically automates rule-based, repetitive tasks in fixed UIs and systems using scripts and selectors. AI agents use large language models and tools to understand natural language, reason over context, and take multi-step actions (APIs, CRM, search, handoffs). RPA is great for stable back-office routines; AI agents are better for open-ended conversations, personalization, and channel-native customer engagement.

Can AI chatbots handle multiple languages?

Yes. Modern AI agents on platforms like Fonada can converse in many languages in the same flow—driven by your chosen LLM, prompts, and knowledge base. You can set a default language, detect user language from messages, and route to localized templates (e.g. WhatsApp) or voice. Consistency in tone and brand voice should be set in the system instructions and reviewed per locale.

How much does WhatsApp Business API cost?

WhatsApp Business API pricing has two parts: Meta conversation-based pricing (varies by country, category, and session type) and your BSP or platform fees. On Fonada you typically pay for platform usage, conversations, and optional add-ons. Exact numbers change by region and message category—use Fonada’s pricing page or contact sales for current rate cards, currency (e.g. INR), and any volume or enterprise plans.

What integrations does Fonada support for e-commerce?

Fonada supports 70+ tool integrations, including e-commerce and ops: order and catalog systems, payment links, abandoned cart and payment reminders, CRM and helpdesk, webhooks, and custom APIs. Use cases include cart recovery, order status, COD confirmation, and returns—exposed in the no-code flow builder and agent tools. Connect your stack via native connectors or custom integrations.

How does Fonada compare to Gupshup, Infobip, Twilio, and Bird?

All five provide messaging CPaaS in some form, but focus differs. Comparison (high level): (1) Core positioning — Fonada: omnichannel AI agent platform (WhatsApp, Voice, RCS, web) with no-code + RAG; Gupshup, Infobip, Twilio, Bird: broad CPaaS with conversations API and varying low-code and partner ecosystems. (2) India / RCS: Fonada emphasizes India-first programs including Jio RCS; check each vendor for current RCS and regional coverage. (3) AI depth: Fonada is built around multi-step AI agents, tools, and knowledge; others add AI through products or partners—evaluate your need for a single product vs. self-assembled stack. (4) Abandoned cart and commerce: Fonada offers templates and flows for recovery and e-commerce; compare feature depth and time-to-launch. (5) Table — Primary strength | Fonada: AI agents, omnichannel, India focus | Gupshup: long-standing WhatsApp ecosystem | Infobip: global supernetwork and suite | Twilio: developer-first APIs, broad U.S. adoption | Bird (MessageBird): global messaging and Inbox. Choose based on your channels, country, budget, and whether you need a unified AI product versus raw APIs.

E-commerce Use Cases

E-commerce

AI Product Recommendation Calls

25% upsell rate with personalized outreach

AI calls loyal customers with personalized product recommendations based on purchase history, browsing behavior, and preferences. Voice-first customer engagement.

25%

Upsell Rate

From AI calls

40%

Listen Rate

Hear full pitch

AOV Increase

How It Works

Customer Segmentation

Identify high-value, engaged customers

Product Matching

AI analyzes history to find relevant products

Personalized Call

"We have something you might love..."

Exclusive Offer

Limited-time discount for phone orders

Easy Purchase

Send WhatsApp link or take order on call

Product Recommendation Call

AI Agent • Active

Hi Anita! This is Riya from BeautyBox. Thank you for being a valued customer — you've been with us for 2 years now! I wanted to personally tell you about something I think you'll love.

Oh hi! What is it?

I noticed you've been buying our Vitamin C serum regularly, and I thought you'd be interested to know we just launched a new Retinol Night Cream that pairs beautifully with it. It's been getting amazing reviews!

I've been thinking about trying retinol actually.

Perfect timing then! It's normally ₹1,200, but since you're calling with me today, I can offer you 20% off as a loyal customer — that's just ₹960. Plus, I'll include free express shipping.

That's a great deal. Can you tell me more about it?

Of course! It's a 0.5% retinol concentration, perfect for retinol beginners. Use it at night, and your Vitamin C serum in the morning. Many customers see visible improvements in 4-6 weeks. Shall I add it to your regular order?

Yes, let's do it!

Wonderful! I'm sending you a WhatsApp message with your cart. Just click to confirm, and it'll ship today. You're going to love it, Anita!

Key Features

Purchase History Analysis

Recommendations based on past purchases and preferences

Trending Products

Introduce new arrivals relevant to customer taste

Exclusive Offers

Phone-only discounts to drive action

Product Details

AI can answer questions about recommended products

Voice Commerce

Complete purchase entirely via voice

Seasonal Campaigns

Special calls for Diwali, festivals, sales

Benefits

Generate incremental revenue from existing customers

25% conversion rate from AI recommendation calls

Personalized experience builds loyalty

Voice cuts through crowded inbox

Introduce new products to engaged customers

Higher AOV with bundled recommendations

Scale personalized outreach without sales team

Phone-only offers drive urgency

Frequently Asked Questions

Which customers should receive these calls?

Best results: customers with 3+ orders, recent purchase (last 60 days), high AOV. Avoid calling frequent recent purchasers (might feel spammy) or dormant customers (they've tuned out).

How does the AI know what to recommend?

Multiple signals: purchase history, browsing data (if available), product complementarity (bought serum → recommend cream), inventory priorities, and seasonal relevance.

Can customers opt out?

Absolutely. AI respects "don't call me" and adds them to suppression list. You should also offer opt-out in initial greeting to build trust.

How is this different from spam calls?

Personalization and value. These are existing customers, receiving relevant offers based on their interests. The AI provides real information, answers questions, and offers genuine discounts.

Related Use Cases

Abandoned Cart Recovery

Voice calls for cart recovery

Learn More

Order Status Updates

Proactive delay notifications

Learn More

COD Confirmation

Verify COD orders before dispatch

Learn More

Ready to Get Started?

Deploy this solution in under 5 minutes. No coding required.