Fonada AI is an omnichannel AI agent platform that enables businesses to build and deploy conversational AI agents across WhatsApp, Voice Telephony, RCS Messaging, Web Widget, and Chatbot channels in under 5 minutes. It features a no-code flow builder, RAG knowledge base, 70+ tool integrations, and automated workflows for customer engagement.

What is RCS messaging?

RCS (Rich Communication Services) is the next-generation upgrade to SMS. Unlike traditional SMS limited to 160 characters of plain text, RCS supports rich media (images, videos, audio), interactive buttons, carousel cards, and verified sender branding. RCS achieves 85%+ open rates compared to SMS's approximately 20%, making it highly effective for business messaging.

How long does it take to set up an AI agent on Fonada?

You can build and deploy a fully functional AI agent in under 5 minutes using Fonada's no-code platform. The process involves four simple steps: Choose your channel (WhatsApp, Voice, RCS, etc.), Configure your AI (personality, behavior, LLM provider), Add knowledge (upload documents or connect data sources), and Deploy. Your agent is immediately live and ready to serve customers.

What channels does Fonada support?

Fonada supports 5+ communication channels: WhatsApp Business API with templates and rich media, RCS Messaging with rich cards and carousels, Voice/Telephony with real-time speech-to-text and text-to-speech, Web Widget with voice and chat capabilities for websites, and text-based Chatbot for any platform. Deploy once and engage customers everywhere.

What is the difference between SMS and RCS?

SMS is limited to 160 characters of plain text with no media support, while RCS supports 8,000+ characters, rich media (images, videos), interactive buttons, carousel cards, and verified sender branding. RCS has ~85% open rates vs SMS's ~20%, and ~35% click-through rates vs SMS's ~2%. RCS also provides read receipts and typing indicators that SMS lacks.

Is Fonada SOC 2 compliant?

Yes, Fonada is SOC 2 certified with enterprise-grade security. We offer 256-bit encryption for all data, role-based access control, comprehensive audit logs, API key management, and GDPR compliance. Our platform guarantees 99.9% SLA uptime with automatic failover systems.

What automation features does Fonada offer?

Fonada includes pre-built automation templates for abandoned cart recovery (recover 15-30% of lost sales), payment link follow-up, and invoice reminders. The visual flow builder allows you to create custom conversation flows without coding. Automations can trigger based on user behavior, time delays, or external events via webhooks.

What LLM providers does Fonada support?

Fonada supports multiple LLM providers including OpenAI (GPT-4o, GPT-4, GPT-3.5 Turbo) and Groq (LLaMA 3.3-70B Versatile, Mixtral 8x7B). For voice capabilities, we integrate with ElevenLabs for natural-sounding text-to-speech. You can choose the best model for your use case and budget.

What is the best AI chatbot platform for WhatsApp in India?

The best fit depends on your use case, but teams in India often prioritize platforms with reliable WhatsApp Business API delivery, RCS and voice in the same stack, no-code and AI-native flows, India-friendly pricing, and local compliance. Fonada is built as an India-focused omnichannel AI agent platform: you get WhatsApp plus Voice, RCS, and web in one place, 70+ integrations, a visual flow builder, and enterprise SLAs—ideal for support, sales, and automation at scale.

How do I build a voice AI agent for customer support?

On Fonada you define the agent in the visual builder, connect your knowledge base and tools, enable the Voice channel, and map intents to flows (e.g. order status, refunds, handoff to a human). Configure speech-to-text and text-to-speech, set business hours and routing, then test in the playground and deploy to your telephony or widget. No separate voice stack is required; the same agent can run on chat and voice.

What is the difference between AI agents and RPA?

RPA (robotic process automation) typically automates rule-based, repetitive tasks in fixed UIs and systems using scripts and selectors. AI agents use large language models and tools to understand natural language, reason over context, and take multi-step actions (APIs, CRM, search, handoffs). RPA is great for stable back-office routines; AI agents are better for open-ended conversations, personalization, and channel-native customer engagement.

Can AI chatbots handle multiple languages?

Yes. Modern AI agents on platforms like Fonada can converse in many languages in the same flow—driven by your chosen LLM, prompts, and knowledge base. You can set a default language, detect user language from messages, and route to localized templates (e.g. WhatsApp) or voice. Consistency in tone and brand voice should be set in the system instructions and reviewed per locale.

How much does WhatsApp Business API cost?

WhatsApp Business API pricing has two parts: Meta conversation-based pricing (varies by country, category, and session type) and your BSP or platform fees. On Fonada you typically pay for platform usage, conversations, and optional add-ons. Exact numbers change by region and message category—use Fonada’s pricing page or contact sales for current rate cards, currency (e.g. INR), and any volume or enterprise plans.

What integrations does Fonada support for e-commerce?

Fonada supports 70+ tool integrations, including e-commerce and ops: order and catalog systems, payment links, abandoned cart and payment reminders, CRM and helpdesk, webhooks, and custom APIs. Use cases include cart recovery, order status, COD confirmation, and returns—exposed in the no-code flow builder and agent tools. Connect your stack via native connectors or custom integrations.

How does Fonada compare to Gupshup, Infobip, Twilio, and Bird?

All five provide messaging CPaaS in some form, but focus differs. Comparison (high level): (1) Core positioning — Fonada: omnichannel AI agent platform (WhatsApp, Voice, RCS, web) with no-code + RAG; Gupshup, Infobip, Twilio, Bird: broad CPaaS with conversations API and varying low-code and partner ecosystems. (2) India / RCS: Fonada emphasizes India-first programs including Jio RCS; check each vendor for current RCS and regional coverage. (3) AI depth: Fonada is built around multi-step AI agents, tools, and knowledge; others add AI through products or partners—evaluate your need for a single product vs. self-assembled stack. (4) Abandoned cart and commerce: Fonada offers templates and flows for recovery and e-commerce; compare feature depth and time-to-launch. (5) Table — Primary strength | Fonada: AI agents, omnichannel, India focus | Gupshup: long-standing WhatsApp ecosystem | Infobip: global supernetwork and suite | Twilio: developer-first APIs, broad U.S. adoption | Bird (MessageBird): global messaging and Inbox. Choose based on your channels, country, budget, and whether you need a unified AI product versus raw APIs.

Education Use Cases

Education & EdTech

Exam & Result Notification Calls

100% parent awareness, personalized delivery

AI calls parents with exam schedules, result announcements, and performance summaries. Offers parent-teacher meeting scheduling for students needing attention.

100%

Parent Reach

Voice + WhatsApp

80%

PTM Booking

At-risk students

< 1h

Result Delivery

After publishing

50%

Engagement Boost

Parent involvement

How It Works

Results Published

Exam results uploaded to school system

AI Calls Parents

Personalized call with student's performance

Subject Summary

Highlights strengths and areas for improvement

PTM Offer

Schedule parent-teacher meeting if needed

Report Card

Send detailed report via WhatsApp

Result Notification Call

AI Agent • Active

Hello, this is a call from St. Mary's School regarding Priya's term exam results. Am I speaking with her parent?

Yes, this is her father.

I'm pleased to share that Priya performed well overall! She scored 85% aggregate, which is above the class average of 78%. She particularly excelled in Mathematics with 95%.

That's great to hear! How did she do in other subjects?

In English she scored 88%, Science 82%, and Social Studies 75%. Social Studies is slightly below her usual performance. Would you like to schedule a meeting with her class teacher to discuss strategies for improvement?

Yes, that would be helpful.

I have slots available next Monday at 4 PM or Tuesday at 5 PM. Which works better?

Tuesday 5 PM please.

Confirmed! I'll also send her detailed report card to your WhatsApp shortly. Congratulations on Priya's good performance!

Key Features

Performance Summary

AI explains scores in context (class average, improvement)

PTM Scheduling

Book parent-teacher meetings for struggling students

Report Card Delivery

Send detailed report via WhatsApp/email

Exam Reminders

Schedule alerts 1 week and 1 day before exams

Positive Framing

Constructive delivery even for poor performance

Batch Calls

Call hundreds of parents within hours

Benefits

Ensure 100% parents receive result information

Personalized performance context for each student

Increase parent-teacher engagement

Proactive support for struggling students

Scale to thousands of students in hours

Positive, constructive communication

Documented delivery for records

Multi-language for diverse parent base

Frequently Asked Questions

How does the AI handle poor performance?

Constructively. AI focuses on areas of improvement rather than criticism: "Rahul has potential to improve in Math. A parent-teacher meeting could help create a study plan." Never shames or blames.

Can it handle class-wise or subject-wise results?

Yes. Configure to share full results, specific subjects (board exams), or comparative rankings. Flexibility based on what parents need to know.

What about exam schedule reminders?

AI calls 1 week before exams with full schedule and again 1 day before important exams. Can also send WhatsApp reminders with timetable PDF.

How is PTM scheduling done?

AI checks teacher availability in calendar and offers slots. Booking confirmed immediately. Reminder sent to both parent and teacher.

Related Use Cases

Attendance Alerts

Parent notification for absences

Learn More

Fee Payment Reminders

Automated fee collection calls

Learn More

Placement Assistance

AI job matching for alumni

Learn More

Ready to Get Started?

Deploy this solution in under 5 minutes. No coding required.