Fonada AI is an omnichannel AI agent platform that enables businesses to build and deploy conversational AI agents across WhatsApp, Voice Telephony, RCS Messaging, Web Widget, and Chatbot channels in under 5 minutes. It features a no-code flow builder, RAG knowledge base, 70+ tool integrations, and automated workflows for customer engagement.

What is RCS messaging?

RCS (Rich Communication Services) is the next-generation upgrade to SMS. Unlike traditional SMS limited to 160 characters of plain text, RCS supports rich media (images, videos, audio), interactive buttons, carousel cards, and verified sender branding. RCS achieves 85%+ open rates compared to SMS's approximately 20%, making it highly effective for business messaging.

How long does it take to set up an AI agent on Fonada?

You can build and deploy a fully functional AI agent in under 5 minutes using Fonada's no-code platform. The process involves four simple steps: Choose your channel (WhatsApp, Voice, RCS, etc.), Configure your AI (personality, behavior, LLM provider), Add knowledge (upload documents or connect data sources), and Deploy. Your agent is immediately live and ready to serve customers.

What channels does Fonada support?

Fonada supports 5+ communication channels: WhatsApp Business API with templates and rich media, RCS Messaging with rich cards and carousels, Voice/Telephony with real-time speech-to-text and text-to-speech, Web Widget with voice and chat capabilities for websites, and text-based Chatbot for any platform. Deploy once and engage customers everywhere.

What is the difference between SMS and RCS?

SMS is limited to 160 characters of plain text with no media support, while RCS supports 8,000+ characters, rich media (images, videos), interactive buttons, carousel cards, and verified sender branding. RCS has ~85% open rates vs SMS's ~20%, and ~35% click-through rates vs SMS's ~2%. RCS also provides read receipts and typing indicators that SMS lacks.

Is Fonada SOC 2 compliant?

Yes, Fonada is SOC 2 certified with enterprise-grade security. We offer 256-bit encryption for all data, role-based access control, comprehensive audit logs, API key management, and GDPR compliance. Our platform guarantees 99.9% SLA uptime with automatic failover systems.

What automation features does Fonada offer?

Fonada includes pre-built automation templates for abandoned cart recovery (recover 15-30% of lost sales), payment link follow-up, and invoice reminders. The visual flow builder allows you to create custom conversation flows without coding. Automations can trigger based on user behavior, time delays, or external events via webhooks.

What LLM providers does Fonada support?

Fonada supports multiple LLM providers including OpenAI (GPT-4o, GPT-4, GPT-3.5 Turbo) and Groq (LLaMA 3.3-70B Versatile, Mixtral 8x7B). For voice capabilities, we integrate with ElevenLabs for natural-sounding text-to-speech. You can choose the best model for your use case and budget.

What is the best AI chatbot platform for WhatsApp in India?

The best fit depends on your use case, but teams in India often prioritize platforms with reliable WhatsApp Business API delivery, RCS and voice in the same stack, no-code and AI-native flows, India-friendly pricing, and local compliance. Fonada is built as an India-focused omnichannel AI agent platform: you get WhatsApp plus Voice, RCS, and web in one place, 70+ integrations, a visual flow builder, and enterprise SLAs—ideal for support, sales, and automation at scale.

How do I build a voice AI agent for customer support?

On Fonada you define the agent in the visual builder, connect your knowledge base and tools, enable the Voice channel, and map intents to flows (e.g. order status, refunds, handoff to a human). Configure speech-to-text and text-to-speech, set business hours and routing, then test in the playground and deploy to your telephony or widget. No separate voice stack is required; the same agent can run on chat and voice.

What is the difference between AI agents and RPA?

RPA (robotic process automation) typically automates rule-based, repetitive tasks in fixed UIs and systems using scripts and selectors. AI agents use large language models and tools to understand natural language, reason over context, and take multi-step actions (APIs, CRM, search, handoffs). RPA is great for stable back-office routines; AI agents are better for open-ended conversations, personalization, and channel-native customer engagement.

Can AI chatbots handle multiple languages?

Yes. Modern AI agents on platforms like Fonada can converse in many languages in the same flow—driven by your chosen LLM, prompts, and knowledge base. You can set a default language, detect user language from messages, and route to localized templates (e.g. WhatsApp) or voice. Consistency in tone and brand voice should be set in the system instructions and reviewed per locale.

How much does WhatsApp Business API cost?

WhatsApp Business API pricing has two parts: Meta conversation-based pricing (varies by country, category, and session type) and your BSP or platform fees. On Fonada you typically pay for platform usage, conversations, and optional add-ons. Exact numbers change by region and message category—use Fonada’s pricing page or contact sales for current rate cards, currency (e.g. INR), and any volume or enterprise plans.

What integrations does Fonada support for e-commerce?

Fonada supports 70+ tool integrations, including e-commerce and ops: order and catalog systems, payment links, abandoned cart and payment reminders, CRM and helpdesk, webhooks, and custom APIs. Use cases include cart recovery, order status, COD confirmation, and returns—exposed in the no-code flow builder and agent tools. Connect your stack via native connectors or custom integrations.

How does Fonada compare to Gupshup, Infobip, Twilio, and Bird?

All five provide messaging CPaaS in some form, but focus differs. Comparison (high level): (1) Core positioning — Fonada: omnichannel AI agent platform (WhatsApp, Voice, RCS, web) with no-code + RAG; Gupshup, Infobip, Twilio, Bird: broad CPaaS with conversations API and varying low-code and partner ecosystems. (2) India / RCS: Fonada emphasizes India-first programs including Jio RCS; check each vendor for current RCS and regional coverage. (3) AI depth: Fonada is built around multi-step AI agents, tools, and knowledge; others add AI through products or partners—evaluate your need for a single product vs. self-assembled stack. (4) Abandoned cart and commerce: Fonada offers templates and flows for recovery and e-commerce; compare feature depth and time-to-launch. (5) Table — Primary strength | Fonada: AI agents, omnichannel, India focus | Gupshup: long-standing WhatsApp ecosystem | Infobip: global supernetwork and suite | Twilio: developer-first APIs, broad U.S. adoption | Bird (MessageBird): global messaging and Inbox. Choose based on your channels, country, budget, and whether you need a unified AI product versus raw APIs.

Education Use Cases

Education & EdTech

Course Lead Nurturing

3x enrollment conversion with AI follow-ups

AI calls prospective students who inquired about courses, explains programs, answers frequently asked questions, and books appointments with counselors.

Conversion

Lead to enrollment

< 5 min

Response Time

After inquiry

70%

Question Resolution

Without counselor

50%

Counselor Booking

Qualified leads

How It Works

Inquiry Received

Student fills form or calls admission hotline

Instant AI Call

AI calls back within 5 minutes

Program Explanation

AI explains courses, fees, duration, placements

FAQ Handling

Answer questions about eligibility, scholarships

Counselor Booking

Schedule campus visit or counselor call

EdTech Lead Nurturing Call

AI Agent • Active

Hi! This is a call from SkillPro Academy. You recently showed interest in our Data Science program. Do you have 5 minutes to learn more?

Yes, I wanted to know more about the course.

Great! Our Data Science program is a 6-month intensive course with live classes, hands-on projects, and job placement assistance. It costs ₹75,000, with EMI options available. What specifically would you like to know?

What's the placement record?

We have a 92% placement rate. Average salary for freshers is ₹8 LPA, and for working professionals, the average hike is 70%. Top recruiters include Amazon, Flipkart, and TCS.

That sounds good. I'm working though. Are there weekend batches?

Absolutely! We have weekend-only batches and evening batches for working professionals. Classes are also recorded, so you can catch up if you miss any.

I'd like to speak to a counselor about eligibility and scholarships.

Of course! I can schedule a call with our counselor. Would tomorrow at 11 AM or 4 PM work for you?

4 PM tomorrow works.

Perfect! I've booked a counselor call for tomorrow at 4 PM. You'll also receive our course brochure on WhatsApp shortly. Any other questions?

Key Features

Speed to Lead

Call within 5 minutes of inquiry for 9x better conversion

Program Knowledge

AI trained on all course details, fees, schedules

Counselor Scheduling

Book qualified leads directly with counselors

Lead Scoring

Score leads based on interest level and fit

Multi-Touch

Configurable follow-up sequence over days/weeks

WhatsApp Follow-up

Send brochures and links via WhatsApp

Benefits

3x higher enrollment conversion

Instant response to course inquiries

Answer 70% of questions without human counselor

Book qualified leads for campus visits

Multi-course knowledge for cross-selling

Consistent information to all prospects

Scale during admission peak seasons

Track lead source and campaign ROI

Frequently Asked Questions

What information does the AI have about courses?

Everything you provide: course curriculum, fees, duration, batch timings, faculty, placement stats, eligibility, scholarships. It's like having a counselor who knows every detail.

How does counselor scheduling work?

AI checks counselor availability in real-time and offers slots. Booking creates calendar invite for both parties. High-interest leads can be fast-tracked.

Can the AI handle objections about price?

Yes! AI explains EMI options, scholarships, ROI (average salary post-course), and can offer early-bird discounts if configured.

Does it work during admission season peak?

Absolutely. That's when it shines. AI scales infinitely — call 100 or 10,000 leads simultaneously during peak season.

Related Use Cases

Fee Payment Reminders

Automated fee collection calls

Learn More

Attendance Alerts

Parent notification for absences

Learn More

Placement Assistance

AI job matching for alumni

Learn More

Ready to Get Started?

Deploy this solution in under 5 minutes. No coding required.