Fonada AI is an omnichannel AI agent platform that enables businesses to build and deploy conversational AI agents across WhatsApp, Voice Telephony, RCS Messaging, Web Widget, and Chatbot channels in under 5 minutes. It features a no-code flow builder, RAG knowledge base, 70+ tool integrations, and automated workflows for customer engagement.

What is RCS messaging?

RCS (Rich Communication Services) is the next-generation upgrade to SMS. Unlike traditional SMS limited to 160 characters of plain text, RCS supports rich media (images, videos, audio), interactive buttons, carousel cards, and verified sender branding. RCS achieves 85%+ open rates compared to SMS's approximately 20%, making it highly effective for business messaging.

How long does it take to set up an AI agent on Fonada?

You can build and deploy a fully functional AI agent in under 5 minutes using Fonada's no-code platform. The process involves four simple steps: Choose your channel (WhatsApp, Voice, RCS, etc.), Configure your AI (personality, behavior, LLM provider), Add knowledge (upload documents or connect data sources), and Deploy. Your agent is immediately live and ready to serve customers.

What channels does Fonada support?

Fonada supports 5+ communication channels: WhatsApp Business API with templates and rich media, RCS Messaging with rich cards and carousels, Voice/Telephony with real-time speech-to-text and text-to-speech, Web Widget with voice and chat capabilities for websites, and text-based Chatbot for any platform. Deploy once and engage customers everywhere.

What is the difference between SMS and RCS?

SMS is limited to 160 characters of plain text with no media support, while RCS supports 8,000+ characters, rich media (images, videos), interactive buttons, carousel cards, and verified sender branding. RCS has ~85% open rates vs SMS's ~20%, and ~35% click-through rates vs SMS's ~2%. RCS also provides read receipts and typing indicators that SMS lacks.

Is Fonada SOC 2 compliant?

Yes, Fonada is SOC 2 certified with enterprise-grade security. We offer 256-bit encryption for all data, role-based access control, comprehensive audit logs, API key management, and GDPR compliance. Our platform guarantees 99.9% SLA uptime with automatic failover systems.

What automation features does Fonada offer?

Fonada includes pre-built automation templates for abandoned cart recovery (recover 15-30% of lost sales), payment link follow-up, and invoice reminders. The visual flow builder allows you to create custom conversation flows without coding. Automations can trigger based on user behavior, time delays, or external events via webhooks.

What LLM providers does Fonada support?

Fonada supports multiple LLM providers including OpenAI (GPT-4o, GPT-4, GPT-3.5 Turbo) and Groq (LLaMA 3.3-70B Versatile, Mixtral 8x7B). For voice capabilities, we integrate with ElevenLabs for natural-sounding text-to-speech. You can choose the best model for your use case and budget.

What is the best AI chatbot platform for WhatsApp in India?

The best fit depends on your use case, but teams in India often prioritize platforms with reliable WhatsApp Business API delivery, RCS and voice in the same stack, no-code and AI-native flows, India-friendly pricing, and local compliance. Fonada is built as an India-focused omnichannel AI agent platform: you get WhatsApp plus Voice, RCS, and web in one place, 70+ integrations, a visual flow builder, and enterprise SLAs—ideal for support, sales, and automation at scale.

How do I build a voice AI agent for customer support?

On Fonada you define the agent in the visual builder, connect your knowledge base and tools, enable the Voice channel, and map intents to flows (e.g. order status, refunds, handoff to a human). Configure speech-to-text and text-to-speech, set business hours and routing, then test in the playground and deploy to your telephony or widget. No separate voice stack is required; the same agent can run on chat and voice.

What is the difference between AI agents and RPA?

RPA (robotic process automation) typically automates rule-based, repetitive tasks in fixed UIs and systems using scripts and selectors. AI agents use large language models and tools to understand natural language, reason over context, and take multi-step actions (APIs, CRM, search, handoffs). RPA is great for stable back-office routines; AI agents are better for open-ended conversations, personalization, and channel-native customer engagement.

Can AI chatbots handle multiple languages?

Yes. Modern AI agents on platforms like Fonada can converse in many languages in the same flow—driven by your chosen LLM, prompts, and knowledge base. You can set a default language, detect user language from messages, and route to localized templates (e.g. WhatsApp) or voice. Consistency in tone and brand voice should be set in the system instructions and reviewed per locale.

How much does WhatsApp Business API cost?

WhatsApp Business API pricing has two parts: Meta conversation-based pricing (varies by country, category, and session type) and your BSP or platform fees. On Fonada you typically pay for platform usage, conversations, and optional add-ons. Exact numbers change by region and message category—use Fonada’s pricing page or contact sales for current rate cards, currency (e.g. INR), and any volume or enterprise plans.

What integrations does Fonada support for e-commerce?

Fonada supports 70+ tool integrations, including e-commerce and ops: order and catalog systems, payment links, abandoned cart and payment reminders, CRM and helpdesk, webhooks, and custom APIs. Use cases include cart recovery, order status, COD confirmation, and returns—exposed in the no-code flow builder and agent tools. Connect your stack via native connectors or custom integrations.

How does Fonada compare to Gupshup, Infobip, Twilio, and Bird?

All five provide messaging CPaaS in some form, but focus differs. Comparison (high level): (1) Core positioning — Fonada: omnichannel AI agent platform (WhatsApp, Voice, RCS, web) with no-code + RAG; Gupshup, Infobip, Twilio, Bird: broad CPaaS with conversations API and varying low-code and partner ecosystems. (2) India / RCS: Fonada emphasizes India-first programs including Jio RCS; check each vendor for current RCS and regional coverage. (3) AI depth: Fonada is built around multi-step AI agents, tools, and knowledge; others add AI through products or partners—evaluate your need for a single product vs. self-assembled stack. (4) Abandoned cart and commerce: Fonada offers templates and flows for recovery and e-commerce; compare feature depth and time-to-launch. (5) Table — Primary strength | Fonada: AI agents, omnichannel, India focus | Gupshup: long-standing WhatsApp ecosystem | Infobip: global supernetwork and suite | Twilio: developer-first APIs, broad U.S. adoption | Bird (MessageBird): global messaging and Inbox. Choose based on your channels, country, budget, and whether you need a unified AI product versus raw APIs.

Healthcare Use Cases

Healthcare

Lab Report Delivery Calls

5x faster report delivery with AI explanations

AI calls patients when lab reports are ready, explains results in simple language (normal vs. abnormal), and schedules follow-up appointments if needed.

Faster Delivery

vs manual calls

90%

First Call Success

Report delivered

60%

Auto Appointments

For abnormal results

24h

Turnaround

Report to patient

How It Works

Report Ready

Lab uploads report to system triggering workflow

AI Analysis

System identifies normal vs. abnormal values

Patient Call

AI calls patient with results summary

Explanation

Simple language explanation of what results mean

Next Steps

Books follow-up appointment if abnormal results

Lab Report Delivery Call

AI Agent • Active

Hello, this is a call from HealthFirst Labs. Am I speaking with Mr. Rajesh Mehta?

Yes, this is Rajesh.

For verification, could you please confirm your date of birth?

March 15, 1975.

Thank you, Mr. Mehta. I'm calling to share your blood test results from yesterday. Good news — most of your results are within normal range, including your blood sugar, kidney function, and thyroid.

That's great to hear!

However, your cholesterol is slightly elevated at 220, which is above the recommended level of 200. This isn't urgent, but it would be good to discuss with your doctor. Would you like me to schedule a follow-up appointment?

Yes, please.

I have Dr. Sharma available on Thursday at 11 AM or Friday at 3 PM. Which works better?

Thursday 11 AM.

Perfect! You're booked with Dr. Sharma for Thursday at 11 AM. I'll send you a WhatsApp message with your results summary and appointment details. Any questions?

Key Features

Simple Explanations

Medical jargon translated to patient-friendly language

Secure Verification

Identity verification before sharing sensitive results

Auto-Appointment

Books doctor follow-up for abnormal results

Written Summary

WhatsApp/SMS follow-up with key findings

Doctor Handoff

Transfers to doctor for complex/critical results

Confirmation Tracking

Tracks which patients received and understood results

Benefits

Deliver results 5x faster than manual calling

Reduce patient anxiety with prompt communication

Ensure critical results reach patients quickly

Book follow-up appointments for abnormal results

Free up staff from routine result calls

Track delivery confirmation for compliance

Provide written summary via WhatsApp/SMS

Maintain secure, HIPAA-compliant delivery

Frequently Asked Questions

How does the AI explain medical terms?

We use a medical terminology database that translates clinical language to simple explanations. For example, "elevated creatinine" becomes "your kidney filtration is slightly below normal." You can customize these explanations.

What about critical results?

Critical values (like very low hemoglobin or dangerous glucose levels) trigger immediate escalation to the ordering physician. The AI can also attempt to reach the patient urgently with multiple retries.

Is this HIPAA compliant?

Yes. We verify patient identity before sharing results, use encrypted calls, and don't store PHI in transcripts. We can sign a BAA and provide compliance documentation.

Can patients request the full report?

Yes. The AI can send a secure link to the patient portal where they can view the complete report, or send a secure PDF via email with identity verification.

Related Use Cases

Appointment Scheduling

Automated appointment reminders and scheduling

Learn More

Post-Discharge Follow-up

Patient check-ins after hospital discharge

Learn More

Medication Reminders

Voice reminders for medication adherence

Learn More

Ready to Get Started?

Deploy this solution in under 5 minutes. No coding required.