Fonada AI is an omnichannel AI agent platform that enables businesses to build and deploy conversational AI agents across WhatsApp, Voice Telephony, RCS Messaging, Web Widget, and Chatbot channels in under 5 minutes. It features a no-code flow builder, RAG knowledge base, 70+ tool integrations, and automated workflows for customer engagement.

What is RCS messaging?

RCS (Rich Communication Services) is the next-generation upgrade to SMS. Unlike traditional SMS limited to 160 characters of plain text, RCS supports rich media (images, videos, audio), interactive buttons, carousel cards, and verified sender branding. RCS achieves 85%+ open rates compared to SMS's approximately 20%, making it highly effective for business messaging.

How long does it take to set up an AI agent on Fonada?

You can build and deploy a fully functional AI agent in under 5 minutes using Fonada's no-code platform. The process involves four simple steps: Choose your channel (WhatsApp, Voice, RCS, etc.), Configure your AI (personality, behavior, LLM provider), Add knowledge (upload documents or connect data sources), and Deploy. Your agent is immediately live and ready to serve customers.

What channels does Fonada support?

Fonada supports 5+ communication channels: WhatsApp Business API with templates and rich media, RCS Messaging with rich cards and carousels, Voice/Telephony with real-time speech-to-text and text-to-speech, Web Widget with voice and chat capabilities for websites, and text-based Chatbot for any platform. Deploy once and engage customers everywhere.

What is the difference between SMS and RCS?

SMS is limited to 160 characters of plain text with no media support, while RCS supports 8,000+ characters, rich media (images, videos), interactive buttons, carousel cards, and verified sender branding. RCS has ~85% open rates vs SMS's ~20%, and ~35% click-through rates vs SMS's ~2%. RCS also provides read receipts and typing indicators that SMS lacks.

Is Fonada SOC 2 compliant?

Yes, Fonada is SOC 2 certified with enterprise-grade security. We offer 256-bit encryption for all data, role-based access control, comprehensive audit logs, API key management, and GDPR compliance. Our platform guarantees 99.9% SLA uptime with automatic failover systems.

What automation features does Fonada offer?

Fonada includes pre-built automation templates for abandoned cart recovery (recover 15-30% of lost sales), payment link follow-up, and invoice reminders. The visual flow builder allows you to create custom conversation flows without coding. Automations can trigger based on user behavior, time delays, or external events via webhooks.

What LLM providers does Fonada support?

Fonada supports multiple LLM providers including OpenAI (GPT-4o, GPT-4, GPT-3.5 Turbo) and Groq (LLaMA 3.3-70B Versatile, Mixtral 8x7B). For voice capabilities, we integrate with ElevenLabs for natural-sounding text-to-speech. You can choose the best model for your use case and budget.

What is the best AI chatbot platform for WhatsApp in India?

The best fit depends on your use case, but teams in India often prioritize platforms with reliable WhatsApp Business API delivery, RCS and voice in the same stack, no-code and AI-native flows, India-friendly pricing, and local compliance. Fonada is built as an India-focused omnichannel AI agent platform: you get WhatsApp plus Voice, RCS, and web in one place, 70+ integrations, a visual flow builder, and enterprise SLAs—ideal for support, sales, and automation at scale.

How do I build a voice AI agent for customer support?

On Fonada you define the agent in the visual builder, connect your knowledge base and tools, enable the Voice channel, and map intents to flows (e.g. order status, refunds, handoff to a human). Configure speech-to-text and text-to-speech, set business hours and routing, then test in the playground and deploy to your telephony or widget. No separate voice stack is required; the same agent can run on chat and voice.

What is the difference between AI agents and RPA?

RPA (robotic process automation) typically automates rule-based, repetitive tasks in fixed UIs and systems using scripts and selectors. AI agents use large language models and tools to understand natural language, reason over context, and take multi-step actions (APIs, CRM, search, handoffs). RPA is great for stable back-office routines; AI agents are better for open-ended conversations, personalization, and channel-native customer engagement.

Can AI chatbots handle multiple languages?

Yes. Modern AI agents on platforms like Fonada can converse in many languages in the same flow—driven by your chosen LLM, prompts, and knowledge base. You can set a default language, detect user language from messages, and route to localized templates (e.g. WhatsApp) or voice. Consistency in tone and brand voice should be set in the system instructions and reviewed per locale.

How much does WhatsApp Business API cost?

WhatsApp Business API pricing has two parts: Meta conversation-based pricing (varies by country, category, and session type) and your BSP or platform fees. On Fonada you typically pay for platform usage, conversations, and optional add-ons. Exact numbers change by region and message category—use Fonada’s pricing page or contact sales for current rate cards, currency (e.g. INR), and any volume or enterprise plans.

What integrations does Fonada support for e-commerce?

Fonada supports 70+ tool integrations, including e-commerce and ops: order and catalog systems, payment links, abandoned cart and payment reminders, CRM and helpdesk, webhooks, and custom APIs. Use cases include cart recovery, order status, COD confirmation, and returns—exposed in the no-code flow builder and agent tools. Connect your stack via native connectors or custom integrations.

How does Fonada compare to Gupshup, Infobip, Twilio, and Bird?

All five provide messaging CPaaS in some form, but focus differs. Comparison (high level): (1) Core positioning — Fonada: omnichannel AI agent platform (WhatsApp, Voice, RCS, web) with no-code + RAG; Gupshup, Infobip, Twilio, Bird: broad CPaaS with conversations API and varying low-code and partner ecosystems. (2) India / RCS: Fonada emphasizes India-first programs including Jio RCS; check each vendor for current RCS and regional coverage. (3) AI depth: Fonada is built around multi-step AI agents, tools, and knowledge; others add AI through products or partners—evaluate your need for a single product vs. self-assembled stack. (4) Abandoned cart and commerce: Fonada offers templates and flows for recovery and e-commerce; compare feature depth and time-to-launch. (5) Table — Primary strength | Fonada: AI agents, omnichannel, India focus | Gupshup: long-standing WhatsApp ecosystem | Infobip: global supernetwork and suite | Twilio: developer-first APIs, broad U.S. adoption | Bird (MessageBird): global messaging and Inbox. Choose based on your channels, country, budget, and whether you need a unified AI product versus raw APIs.

Healthcare Use Cases

Healthcare

Medication Reminder Calls

Improve adherence by 40% with voice reminders

AI voice calls to elderly and chronic condition patients reminding them to take medicines on schedule, with confirmation tracking and caregiver alerts for missed doses.

40%

Better Adherence

With voice reminders

85%

Confirmation Rate

Patient responds

Daily Reminders

Morning, noon, night

< 5 min

Caregiver Alert

On missed dose

How It Works

Schedule Setup

Configure medication schedule for each patient

Timed AI Call

AI calls at scheduled medication times

Friendly Reminder

Warm, encouraging reminder with medication name

Confirmation

Patient confirms they've taken the medicine

Caregiver Alert

If no response, caregiver/family is notified

Medication Reminder Call

AI Agent • Active

Good morning, Grandma Lakshmi! This is your friendly reminder from CarePlus. It's time to take your morning medicines.

Oh yes, thank you for reminding me.

Today you need to take your blood pressure tablet and your diabetes medicine. Both are the white pills in your Monday morning box. Have you taken them yet?

Let me take them now... okay, done!

Wonderful! Don't forget to have them with some food. Your next reminder will be at 2 PM for your afternoon medicine. Is there anything else I can help you with?

No, that's all. Thank you, dear.

You're doing great, Grandma Lakshmi! Have a lovely morning!

Key Features

Scheduled Reminders

Multiple daily reminders aligned with prescription schedule

Retry Logic

If patient doesn't answer, retries with increasing intervals

Caregiver Alerts

Family members notified if medication confirmation is missed

Empathetic Voice

Warm, patient-friendly voice that doesn't feel robotic

Multi-Medication

Handles complex regimens with multiple medications

Adherence Tracking

Dashboard showing adherence rates and missed doses

Benefits

Improve medication adherence by 40%

Reduce hospital readmissions from non-adherence

Support elderly patients living independently

Give peace of mind to family caregivers

Track adherence patterns for healthcare providers

Handle complex multi-medication schedules

Provide warm, human-like interactions

Support multiple languages for diverse populations

Frequently Asked Questions

Can this work for patients with dementia or cognitive issues?

Yes, but we recommend caregiver involvement. The AI can be configured to call caregivers directly for confirmation, or send alerts when patients don't confirm. Simple yes/no responses work well for mild cognitive impairment.

How do you handle complex medication schedules?

The system supports multiple daily reminders, each listing specific medications for that time. You can configure morning, afternoon, evening, and bedtime calls with different medication lists for each.

What if the patient doesn't answer?

Configurable retry logic: e.g., retry after 15 minutes, then 30 minutes. If still no answer, alert caregiver via SMS/WhatsApp with "Unable to reach patient for medication reminder."

Can family members access adherence reports?

Yes, with patient consent. Family members can receive daily/weekly adherence summaries showing which doses were confirmed and which were missed.

Related Use Cases

Post-Discharge Follow-up

Automated patient check-ins after hospital discharge

Learn More

Appointment Scheduling

AI appointment reminders and scheduling

Learn More

Mental Health Check-ins

Regular wellness calls with mood assessment

Learn More

Ready to Get Started?

Deploy this solution in under 5 minutes. No coding required.