Fonada AI is an omnichannel AI agent platform that enables businesses to build and deploy conversational AI agents across WhatsApp, Voice Telephony, RCS Messaging, Web Widget, and Chatbot channels in under 5 minutes. It features a no-code flow builder, RAG knowledge base, 70+ tool integrations, and automated workflows for customer engagement.

What is RCS messaging?

RCS (Rich Communication Services) is the next-generation upgrade to SMS. Unlike traditional SMS limited to 160 characters of plain text, RCS supports rich media (images, videos, audio), interactive buttons, carousel cards, and verified sender branding. RCS achieves 85%+ open rates compared to SMS's approximately 20%, making it highly effective for business messaging.

How long does it take to set up an AI agent on Fonada?

You can build and deploy a fully functional AI agent in under 5 minutes using Fonada's no-code platform. The process involves four simple steps: Choose your channel (WhatsApp, Voice, RCS, etc.), Configure your AI (personality, behavior, LLM provider), Add knowledge (upload documents or connect data sources), and Deploy. Your agent is immediately live and ready to serve customers.

What channels does Fonada support?

Fonada supports 5+ communication channels: WhatsApp Business API with templates and rich media, RCS Messaging with rich cards and carousels, Voice/Telephony with real-time speech-to-text and text-to-speech, Web Widget with voice and chat capabilities for websites, and text-based Chatbot for any platform. Deploy once and engage customers everywhere.

What is the difference between SMS and RCS?

SMS is limited to 160 characters of plain text with no media support, while RCS supports 8,000+ characters, rich media (images, videos), interactive buttons, carousel cards, and verified sender branding. RCS has ~85% open rates vs SMS's ~20%, and ~35% click-through rates vs SMS's ~2%. RCS also provides read receipts and typing indicators that SMS lacks.

Is Fonada SOC 2 compliant?

Yes, Fonada is SOC 2 certified with enterprise-grade security. We offer 256-bit encryption for all data, role-based access control, comprehensive audit logs, API key management, and GDPR compliance. Our platform guarantees 99.9% SLA uptime with automatic failover systems.

What automation features does Fonada offer?

Fonada includes pre-built automation templates for abandoned cart recovery (recover 15-30% of lost sales), payment link follow-up, and invoice reminders. The visual flow builder allows you to create custom conversation flows without coding. Automations can trigger based on user behavior, time delays, or external events via webhooks.

What LLM providers does Fonada support?

Fonada supports multiple LLM providers including OpenAI (GPT-4o, GPT-4, GPT-3.5 Turbo) and Groq (LLaMA 3.3-70B Versatile, Mixtral 8x7B). For voice capabilities, we integrate with ElevenLabs for natural-sounding text-to-speech. You can choose the best model for your use case and budget.

What is the best AI chatbot platform for WhatsApp in India?

The best fit depends on your use case, but teams in India often prioritize platforms with reliable WhatsApp Business API delivery, RCS and voice in the same stack, no-code and AI-native flows, India-friendly pricing, and local compliance. Fonada is built as an India-focused omnichannel AI agent platform: you get WhatsApp plus Voice, RCS, and web in one place, 70+ integrations, a visual flow builder, and enterprise SLAs—ideal for support, sales, and automation at scale.

How do I build a voice AI agent for customer support?

On Fonada you define the agent in the visual builder, connect your knowledge base and tools, enable the Voice channel, and map intents to flows (e.g. order status, refunds, handoff to a human). Configure speech-to-text and text-to-speech, set business hours and routing, then test in the playground and deploy to your telephony or widget. No separate voice stack is required; the same agent can run on chat and voice.

What is the difference between AI agents and RPA?

RPA (robotic process automation) typically automates rule-based, repetitive tasks in fixed UIs and systems using scripts and selectors. AI agents use large language models and tools to understand natural language, reason over context, and take multi-step actions (APIs, CRM, search, handoffs). RPA is great for stable back-office routines; AI agents are better for open-ended conversations, personalization, and channel-native customer engagement.

Can AI chatbots handle multiple languages?

Yes. Modern AI agents on platforms like Fonada can converse in many languages in the same flow—driven by your chosen LLM, prompts, and knowledge base. You can set a default language, detect user language from messages, and route to localized templates (e.g. WhatsApp) or voice. Consistency in tone and brand voice should be set in the system instructions and reviewed per locale.

How much does WhatsApp Business API cost?

WhatsApp Business API pricing has two parts: Meta conversation-based pricing (varies by country, category, and session type) and your BSP or platform fees. On Fonada you typically pay for platform usage, conversations, and optional add-ons. Exact numbers change by region and message category—use Fonada’s pricing page or contact sales for current rate cards, currency (e.g. INR), and any volume or enterprise plans.

What integrations does Fonada support for e-commerce?

Fonada supports 70+ tool integrations, including e-commerce and ops: order and catalog systems, payment links, abandoned cart and payment reminders, CRM and helpdesk, webhooks, and custom APIs. Use cases include cart recovery, order status, COD confirmation, and returns—exposed in the no-code flow builder and agent tools. Connect your stack via native connectors or custom integrations.

How does Fonada compare to Gupshup, Infobip, Twilio, and Bird?

All five provide messaging CPaaS in some form, but focus differs. Comparison (high level): (1) Core positioning — Fonada: omnichannel AI agent platform (WhatsApp, Voice, RCS, web) with no-code + RAG; Gupshup, Infobip, Twilio, Bird: broad CPaaS with conversations API and varying low-code and partner ecosystems. (2) India / RCS: Fonada emphasizes India-first programs including Jio RCS; check each vendor for current RCS and regional coverage. (3) AI depth: Fonada is built around multi-step AI agents, tools, and knowledge; others add AI through products or partners—evaluate your need for a single product vs. self-assembled stack. (4) Abandoned cart and commerce: Fonada offers templates and flows for recovery and e-commerce; compare feature depth and time-to-launch. (5) Table — Primary strength | Fonada: AI agents, omnichannel, India focus | Gupshup: long-standing WhatsApp ecosystem | Infobip: global supernetwork and suite | Twilio: developer-first APIs, broad U.S. adoption | Bird (MessageBird): global messaging and Inbox. Choose based on your channels, country, budget, and whether you need a unified AI product versus raw APIs.

HR Use Cases

HR & Recruitment

Employee Pulse Survey Calls

3x higher response rate than email surveys

Monthly AI calls to employees asking about job satisfaction, concerns, and suggestions. Anonymous option available. Identifies flight risks and team issues early.

Response Rate

vs email surveys

85%

Completion Rate

Full survey

< 5 min

Call Duration

Quick check-in

30%

Early Detection

Flight risks

How It Works

Monthly Schedule

Automated schedule to call all employees

AI Pulse Call

Quick, friendly check-in about satisfaction

Structured Questions

Ask about role, manager, growth, concerns

Sentiment Analysis

AI analyzes responses for red flags

HR Dashboard

Real-time insights and trend reports

Monthly Pulse Survey Call

AI Agent • Active

Hi Arun! This is your monthly check-in call from HR. It'll just take 3-4 minutes. Ready to share your feedback?

Sure, go ahead.

Great! On a scale of 1 to 5, how satisfied are you with your job overall this month?

Thanks. Anything specific that's impacting your satisfaction?

I feel like I'm not getting enough growth opportunities. Been in the same role for 2 years.

I hear you, and that's valuable feedback. On a scale of 1 to 5, how would you rate your relationship with your direct manager?

4. My manager is supportive, just limited by what's available.

Good to know. Would you like this feedback about growth opportunities to be shared with HR for follow-up, or would you prefer it to remain anonymous?

You can share it with HR. I'd like someone to actually do something about it.

Absolutely. Your feedback will be shared with HR, and someone should reach out within a week to discuss growth paths. Last question: any other suggestions or concerns?

No, that was the main thing.

Thank you, Arun! Your feedback really matters. Have a great day!

Key Features

Anonymous Option

Employees can choose anonymous feedback for sensitive issues

Trend Tracking

Track satisfaction trends across teams and time

Open-Ended Feedback

AI captures detailed comments, not just ratings

Flight Risk Detection

Identify dissatisfied employees likely to leave

Manager Insights

Team-level reports for managers to act on

Flexible Timing

Employees can request callback at convenient time

Benefits

3x higher response rate than email surveys

More candid feedback through conversation

Early identification of flight risks

Team-level insights for managers

Track satisfaction trends over time

Anonymous option for sensitive feedback

Actionable data vs vague survey scores

Show employees their voice matters

Frequently Asked Questions

How does the anonymous option work?

At the start of the call, AI asks: "Would you like this feedback to be attributed to you or kept anonymous?" If anonymous, responses are aggregated without employee ID, only team/department level.

What questions are asked?

Standard: overall satisfaction, manager relationship, growth opportunities, work-life balance, likelihood to recommend company (eNPS). Customizable: add role-specific or initiative-specific questions.

How do you identify flight risks?

Low satisfaction scores (1-2), declining trend month-over-month, negative comments about growth/recognition, and direct statements like "I'm looking at other options" all flag as flight risk.

Can managers see individual responses?

Configurable. Default: managers see team aggregate only. HR sees individual for non-anonymous. This balances transparency with psychological safety.

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Schedule interviews automatically

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Ready to Get Started?

Deploy this solution in under 5 minutes. No coding required.