Fonada AI is an omnichannel AI agent platform that enables businesses to build and deploy conversational AI agents across WhatsApp, Voice Telephony, RCS Messaging, Web Widget, and Chatbot channels in under 5 minutes. It features a no-code flow builder, RAG knowledge base, 70+ tool integrations, and automated workflows for customer engagement.

What is RCS messaging?

RCS (Rich Communication Services) is the next-generation upgrade to SMS. Unlike traditional SMS limited to 160 characters of plain text, RCS supports rich media (images, videos, audio), interactive buttons, carousel cards, and verified sender branding. RCS achieves 85%+ open rates compared to SMS's approximately 20%, making it highly effective for business messaging.

How long does it take to set up an AI agent on Fonada?

You can build and deploy a fully functional AI agent in under 5 minutes using Fonada's no-code platform. The process involves four simple steps: Choose your channel (WhatsApp, Voice, RCS, etc.), Configure your AI (personality, behavior, LLM provider), Add knowledge (upload documents or connect data sources), and Deploy. Your agent is immediately live and ready to serve customers.

What channels does Fonada support?

Fonada supports 5+ communication channels: WhatsApp Business API with templates and rich media, RCS Messaging with rich cards and carousels, Voice/Telephony with real-time speech-to-text and text-to-speech, Web Widget with voice and chat capabilities for websites, and text-based Chatbot for any platform. Deploy once and engage customers everywhere.

What is the difference between SMS and RCS?

SMS is limited to 160 characters of plain text with no media support, while RCS supports 8,000+ characters, rich media (images, videos), interactive buttons, carousel cards, and verified sender branding. RCS has ~85% open rates vs SMS's ~20%, and ~35% click-through rates vs SMS's ~2%. RCS also provides read receipts and typing indicators that SMS lacks.

Is Fonada SOC 2 compliant?

Yes, Fonada is SOC 2 certified with enterprise-grade security. We offer 256-bit encryption for all data, role-based access control, comprehensive audit logs, API key management, and GDPR compliance. Our platform guarantees 99.9% SLA uptime with automatic failover systems.

What automation features does Fonada offer?

Fonada includes pre-built automation templates for abandoned cart recovery (recover 15-30% of lost sales), payment link follow-up, and invoice reminders. The visual flow builder allows you to create custom conversation flows without coding. Automations can trigger based on user behavior, time delays, or external events via webhooks.

What LLM providers does Fonada support?

Fonada supports multiple LLM providers including OpenAI (GPT-4o, GPT-4, GPT-3.5 Turbo) and Groq (LLaMA 3.3-70B Versatile, Mixtral 8x7B). For voice capabilities, we integrate with ElevenLabs for natural-sounding text-to-speech. You can choose the best model for your use case and budget.

What is the best AI chatbot platform for WhatsApp in India?

The best fit depends on your use case, but teams in India often prioritize platforms with reliable WhatsApp Business API delivery, RCS and voice in the same stack, no-code and AI-native flows, India-friendly pricing, and local compliance. Fonada is built as an India-focused omnichannel AI agent platform: you get WhatsApp plus Voice, RCS, and web in one place, 70+ integrations, a visual flow builder, and enterprise SLAs—ideal for support, sales, and automation at scale.

How do I build a voice AI agent for customer support?

On Fonada you define the agent in the visual builder, connect your knowledge base and tools, enable the Voice channel, and map intents to flows (e.g. order status, refunds, handoff to a human). Configure speech-to-text and text-to-speech, set business hours and routing, then test in the playground and deploy to your telephony or widget. No separate voice stack is required; the same agent can run on chat and voice.

What is the difference between AI agents and RPA?

RPA (robotic process automation) typically automates rule-based, repetitive tasks in fixed UIs and systems using scripts and selectors. AI agents use large language models and tools to understand natural language, reason over context, and take multi-step actions (APIs, CRM, search, handoffs). RPA is great for stable back-office routines; AI agents are better for open-ended conversations, personalization, and channel-native customer engagement.

Can AI chatbots handle multiple languages?

Yes. Modern AI agents on platforms like Fonada can converse in many languages in the same flow—driven by your chosen LLM, prompts, and knowledge base. You can set a default language, detect user language from messages, and route to localized templates (e.g. WhatsApp) or voice. Consistency in tone and brand voice should be set in the system instructions and reviewed per locale.

How much does WhatsApp Business API cost?

WhatsApp Business API pricing has two parts: Meta conversation-based pricing (varies by country, category, and session type) and your BSP or platform fees. On Fonada you typically pay for platform usage, conversations, and optional add-ons. Exact numbers change by region and message category—use Fonada’s pricing page or contact sales for current rate cards, currency (e.g. INR), and any volume or enterprise plans.

What integrations does Fonada support for e-commerce?

Fonada supports 70+ tool integrations, including e-commerce and ops: order and catalog systems, payment links, abandoned cart and payment reminders, CRM and helpdesk, webhooks, and custom APIs. Use cases include cart recovery, order status, COD confirmation, and returns—exposed in the no-code flow builder and agent tools. Connect your stack via native connectors or custom integrations.

How does Fonada compare to Gupshup, Infobip, Twilio, and Bird?

All five provide messaging CPaaS in some form, but focus differs. Comparison (high level): (1) Core positioning — Fonada: omnichannel AI agent platform (WhatsApp, Voice, RCS, web) with no-code + RAG; Gupshup, Infobip, Twilio, Bird: broad CPaaS with conversations API and varying low-code and partner ecosystems. (2) India / RCS: Fonada emphasizes India-first programs including Jio RCS; check each vendor for current RCS and regional coverage. (3) AI depth: Fonada is built around multi-step AI agents, tools, and knowledge; others add AI through products or partners—evaluate your need for a single product vs. self-assembled stack. (4) Abandoned cart and commerce: Fonada offers templates and flows for recovery and e-commerce; compare feature depth and time-to-launch. (5) Table — Primary strength | Fonada: AI agents, omnichannel, India focus | Gupshup: long-standing WhatsApp ecosystem | Infobip: global supernetwork and suite | Twilio: developer-first APIs, broad U.S. adoption | Bird (MessageBird): global messaging and Inbox. Choose based on your channels, country, budget, and whether you need a unified AI product versus raw APIs.

HR Use Cases

HR & Recruitment

AI Interview Scheduling

Save 70% recruiter time on scheduling

AI calls shortlisted candidates, offers available interview slots, handles rescheduling requests, and syncs with interviewer calendars automatically.

70%

Time Saved

Scheduling time

< 24h

Schedule Time

From shortlist

85%

First-Call Book

Success rate

30%

Fewer No-Shows

With reminders

How It Works

Candidate Shortlisted

Recruiter marks candidate for interview in ATS

AI Call

AI calls candidate with available slots

Slot Selection

Candidate picks preferred time

Calendar Sync

Interview added to interviewer and candidate calendars

Confirmations

Email/SMS confirmations sent to all parties

Interview Scheduling Call

AI Agent • Active

Hi Priya, this is a call from TechCorp regarding your application for the Software Engineer position. Congratulations! Our team was impressed with your resume and we'd like to schedule an interview.

Oh great! That's exciting news.

Wonderful! The interview will be with our Engineering Manager and takes about 45 minutes. I have slots available this week: Tuesday at 10 AM, Wednesday at 2 PM, or Thursday at 11 AM. Which works best for you?

Wednesday at 2 PM would be perfect.

Excellent! I've booked you for Wednesday at 2 PM. It'll be a video call. You'll receive a calendar invite and Google Meet link shortly. Is this email correct: [email protected]?

Yes, that's correct.

Perfect! You'll also get a reminder call 24 hours before. For the interview, please be ready to discuss your recent projects and system design experience. Any questions about the process?

No, I'm clear. Thank you!

You're welcome! Good luck with your preparation, and we look forward to meeting you on Wednesday. Have a great day!

Key Features

Real-Time Availability

Check interviewer calendars in real-time during call

Smart Slot Offering

Offer slots based on candidate timezone and preferences

Panel Coordination

Find slots when multiple interviewers are available

Reschedule Handling

AI handles "Can we reschedule?" requests

Reminder Calls

Automatic reminder 24h and 2h before interview

ATS Integration

Works with Greenhouse, Lever, Workday, Zoho Recruit

Benefits

Save 70% of recruiter time spent on scheduling

Schedule interviews within 24 hours of shortlisting

Reduce no-shows with automated reminders

Handle rescheduling automatically

Coordinate complex panel interviews

Provide candidates better experience

Work across multiple timezones

Integrate with existing ATS and calendars

Frequently Asked Questions

How does it handle timezone differences?

AI detects candidate timezone from phone number and explicitly confirms: "That's 2 PM IST, which is 4:30 AM EST - does that work?" Can also offer slots in candidate's timezone.

What if no slots work for the candidate?

AI offers to check more dates, takes candidate's availability ("What times work for you next week?"), and either finds match or flags for recruiter to find alternative.

Can it schedule panel interviews?

Yes! AI checks availability across multiple interviewers and only offers slots when all panelists are free. Works with Google Calendar, Outlook, and calendaring systems.

Does it send calendar invites?

Yes, immediately after scheduling. Candidate, interviewers, and recruiter all receive calendar invites with meeting link, job details, and interview preparation tips.

Related Use Cases

Screening Calls

AI-powered candidate screening

Learn More

Offer Follow-up

Follow up on pending offer letters

Learn More

Exit Interviews

Automated exit interview calls

Learn More

Ready to Get Started?

Deploy this solution in under 5 minutes. No coding required.