Fonada AI is an omnichannel AI agent platform that enables businesses to build and deploy conversational AI agents across WhatsApp, Voice Telephony, RCS Messaging, Web Widget, and Chatbot channels in under 5 minutes. It features a no-code flow builder, RAG knowledge base, 70+ tool integrations, and automated workflows for customer engagement.

What is RCS messaging?

RCS (Rich Communication Services) is the next-generation upgrade to SMS. Unlike traditional SMS limited to 160 characters of plain text, RCS supports rich media (images, videos, audio), interactive buttons, carousel cards, and verified sender branding. RCS achieves 85%+ open rates compared to SMS's approximately 20%, making it highly effective for business messaging.

How long does it take to set up an AI agent on Fonada?

You can build and deploy a fully functional AI agent in under 5 minutes using Fonada's no-code platform. The process involves four simple steps: Choose your channel (WhatsApp, Voice, RCS, etc.), Configure your AI (personality, behavior, LLM provider), Add knowledge (upload documents or connect data sources), and Deploy. Your agent is immediately live and ready to serve customers.

What channels does Fonada support?

Fonada supports 5+ communication channels: WhatsApp Business API with templates and rich media, RCS Messaging with rich cards and carousels, Voice/Telephony with real-time speech-to-text and text-to-speech, Web Widget with voice and chat capabilities for websites, and text-based Chatbot for any platform. Deploy once and engage customers everywhere.

What is the difference between SMS and RCS?

SMS is limited to 160 characters of plain text with no media support, while RCS supports 8,000+ characters, rich media (images, videos), interactive buttons, carousel cards, and verified sender branding. RCS has ~85% open rates vs SMS's ~20%, and ~35% click-through rates vs SMS's ~2%. RCS also provides read receipts and typing indicators that SMS lacks.

Is Fonada SOC 2 compliant?

Yes, Fonada is SOC 2 certified with enterprise-grade security. We offer 256-bit encryption for all data, role-based access control, comprehensive audit logs, API key management, and GDPR compliance. Our platform guarantees 99.9% SLA uptime with automatic failover systems.

What automation features does Fonada offer?

Fonada includes pre-built automation templates for abandoned cart recovery (recover 15-30% of lost sales), payment link follow-up, and invoice reminders. The visual flow builder allows you to create custom conversation flows without coding. Automations can trigger based on user behavior, time delays, or external events via webhooks.

What LLM providers does Fonada support?

Fonada supports multiple LLM providers including OpenAI (GPT-4o, GPT-4, GPT-3.5 Turbo) and Groq (LLaMA 3.3-70B Versatile, Mixtral 8x7B). For voice capabilities, we integrate with ElevenLabs for natural-sounding text-to-speech. You can choose the best model for your use case and budget.

What is the best AI chatbot platform for WhatsApp in India?

The best fit depends on your use case, but teams in India often prioritize platforms with reliable WhatsApp Business API delivery, RCS and voice in the same stack, no-code and AI-native flows, India-friendly pricing, and local compliance. Fonada is built as an India-focused omnichannel AI agent platform: you get WhatsApp plus Voice, RCS, and web in one place, 70+ integrations, a visual flow builder, and enterprise SLAs—ideal for support, sales, and automation at scale.

How do I build a voice AI agent for customer support?

On Fonada you define the agent in the visual builder, connect your knowledge base and tools, enable the Voice channel, and map intents to flows (e.g. order status, refunds, handoff to a human). Configure speech-to-text and text-to-speech, set business hours and routing, then test in the playground and deploy to your telephony or widget. No separate voice stack is required; the same agent can run on chat and voice.

What is the difference between AI agents and RPA?

RPA (robotic process automation) typically automates rule-based, repetitive tasks in fixed UIs and systems using scripts and selectors. AI agents use large language models and tools to understand natural language, reason over context, and take multi-step actions (APIs, CRM, search, handoffs). RPA is great for stable back-office routines; AI agents are better for open-ended conversations, personalization, and channel-native customer engagement.

Can AI chatbots handle multiple languages?

Yes. Modern AI agents on platforms like Fonada can converse in many languages in the same flow—driven by your chosen LLM, prompts, and knowledge base. You can set a default language, detect user language from messages, and route to localized templates (e.g. WhatsApp) or voice. Consistency in tone and brand voice should be set in the system instructions and reviewed per locale.

How much does WhatsApp Business API cost?

WhatsApp Business API pricing has two parts: Meta conversation-based pricing (varies by country, category, and session type) and your BSP or platform fees. On Fonada you typically pay for platform usage, conversations, and optional add-ons. Exact numbers change by region and message category—use Fonada’s pricing page or contact sales for current rate cards, currency (e.g. INR), and any volume or enterprise plans.

What integrations does Fonada support for e-commerce?

Fonada supports 70+ tool integrations, including e-commerce and ops: order and catalog systems, payment links, abandoned cart and payment reminders, CRM and helpdesk, webhooks, and custom APIs. Use cases include cart recovery, order status, COD confirmation, and returns—exposed in the no-code flow builder and agent tools. Connect your stack via native connectors or custom integrations.

How does Fonada compare to Gupshup, Infobip, Twilio, and Bird?

All five provide messaging CPaaS in some form, but focus differs. Comparison (high level): (1) Core positioning — Fonada: omnichannel AI agent platform (WhatsApp, Voice, RCS, web) with no-code + RAG; Gupshup, Infobip, Twilio, Bird: broad CPaaS with conversations API and varying low-code and partner ecosystems. (2) India / RCS: Fonada emphasizes India-first programs including Jio RCS; check each vendor for current RCS and regional coverage. (3) AI depth: Fonada is built around multi-step AI agents, tools, and knowledge; others add AI through products or partners—evaluate your need for a single product vs. self-assembled stack. (4) Abandoned cart and commerce: Fonada offers templates and flows for recovery and e-commerce; compare feature depth and time-to-launch. (5) Table — Primary strength | Fonada: AI agents, omnichannel, India focus | Gupshup: long-standing WhatsApp ecosystem | Infobip: global supernetwork and suite | Twilio: developer-first APIs, broad U.S. adoption | Bird (MessageBird): global messaging and Inbox. Choose based on your channels, country, budget, and whether you need a unified AI product versus raw APIs.

Real Estate Use Cases

Real Estate

AI Referral Program Calls

Generate 25% leads from referrals

AI calls satisfied customers to request referrals, explains incentive programs, and captures referral contact details for sales follow-up.

25%

Referral Leads

Of total leads

40%

Conversion Rate

Referral leads

₹50K

Avg Incentive

Per referral

Better Quality

vs cold leads

How It Works

Satisfied Customer

Identify happy buyers (positive feedback, on-time payments)

AI Call

Request referrals with incentive offer

Referral Collection

Capture friend/family contact details

Incentive Confirmation

Confirm referral reward terms

Sales Follow-up

Sales team contacts referred leads

Referral Request Call

AI Agent • Active

Hello Mr. Patel! This is Priya from Sunrise Developers. I hope you're enjoying your new flat in Horizon Heights. I'm calling with something exciting for you!

Hi Priya! Yes, we love the place. What's this about?

Wonderful to hear! Since you're a happy customer, I wanted to tell you about our referral program. If you refer a friend or family member who buys with us, you'll receive ₹50,000 as a thank you!

That's a good offer. Actually, my colleague was asking about property investment.

Perfect! Can I take your colleague's name and phone number? We'll reach out to help them explore our current projects.

Sure, his name is Rajesh Kumar, number is 98765 43210.

Got it! Rajesh Kumar at 98765 43210. Our sales team will contact him within 24 hours. If Rajesh purchases a property, your ₹50,000 reward will be processed within 30 days of his booking. Do you have any other friends or family who might be interested?

Not right now, but I'll keep you posted.

Thank you, Mr. Patel! I'll send you the referral program details on WhatsApp that you can share anytime. Have a great day!

Key Features

Incentive Communication

Clear explanation of referral rewards

Multi-Referral

Collect multiple referrals per call

Immediate Capture

Collect referral contact during call

Tracking

Track referral-to-sale conversion

WhatsApp Follow-up

Send referral program details to share

Reward Fulfillment

Automated reward notification when sale closes

Benefits

Generate 25% of leads from referrals

Referral leads convert 40% better

Lower cost per acquisition

Build customer advocacy

Scale referral program without manual calls

Track referral source for attribution

Automate reward communication

Turn happy customers into sales force

Frequently Asked Questions

Who should be called for referrals?

Happy customers: those who gave positive feedback, made on-time payments, attended possession, or engaged positively in surveys. Avoid calling those with complaints.

What incentives work best?

Cash rewards (₹25K-₹1L based on property value), gold vouchers, or home upgrades. Make it substantial — real estate is a big decision to recommend.

How are referred leads tracked?

Referral source (who referred) is tagged in CRM. If referral converts to sale, original referrer is credited and reward triggered.

When is the referral reward paid?

Typically on booking confirmation or first payment. Some companies pay partial on booking and rest on possession to ensure genuine referrals.

Related Use Cases

Possession Updates

Monthly construction updates

Learn More

Lead Qualification

Qualify property leads

Learn More

Payment Milestones

Payment reminder calls

Learn More

Ready to Get Started?

Deploy this solution in under 5 minutes. No coding required.